Following the successful launch of the SysAid (News - Alert) iPhone app in June, SysAid Technologies Ltd., a global provider of IT Service Management and Customer Service Support software, unveiled its new BlackBerry IT Helpdesk Application. The company is also in plans to roll-out similar Android (News - Alert) app later this year.

This free application is made available for download on Blackberry App World and is designed to enable IT professionals to easily monitor and manage helpdesk requests and IT assets in real time.

"BlackBerry (News - Alert) and mobile computing technology has fundamentally altered the way that business is done around the world, allowing us to maximize efficiency whether we are in the office or on the road and we believe that IT managers should benefit from these advantages as well," Israel Lifshitz, founder and chief executive officer at SysAid said.

"By packaging our software into a BlackBerry app, we are delivering significant value to our customers, who will be able to use this application to continue to deliver superior helpdesk support whether they are in the office, at home or on the go," Lifshitz added.

The SysAid mobile application is designed to facilitate complete accessibility and control over service requests, including viewing, prioritizing, filtering, updating, and customizing requests, all in a specially designed mobile interface. Users can also view and manage hardware, software and manufacturer details of computers, printers and other IT assets. 

The application is compatible with SysAid IT 7.0.05, the latest version of SysAid's user-friendly IT Service Management software. SysAid IT is built on ITIL best practices to offer a variety of tools to monitor and optimize right from Helpdesk, to Asset Management and Reporting.