ACG Research and Ciena research suggests service providers investing in autonomous networks primarily to deliver better customer experiences.
This joint research is based on 200 surveys and interviews. Participants included traditional CSPs, cloud and content webscale providers, and large enterprises.
The results indicate 25 percent are interested in greater network automation to allow for faster service delivery and time to revenue. Twenty-four percent expressed an interest in improving customer satisfaction and NetPromoter Scores. And 18 percent said they are attracted to network automation due to its ability to allow for faster and more frequent delivery of new services.
That takes us to cost savings. The study indicates reducing operational costs is a key network automation motivator for just 15 percent of those surveys. Seven percent said automation is appealing to help with faster troubleshooting and service restoration.
Interestingly, the desire for more agile business operations came out at just 5 percent. (But, in the opinion of this reporter, the 25 percent, 24 percent, and 18 percent measures noted above would suggest that more agile business operations play a larger role.)
Tim Doiron, principal analyst at ACG Research, also writes that spending on network software control and automation will likely increase by 30 percent between now and 2021. But he said some interviewees expressed frustration with insufficient funding for efforts in this arena. Some also noted the challenges of finding qualified personnel to implement and support their automation efforts and the problems in addressing legacy applications and services while moving to automation.
He also noted that Ciena’s Adaptive Network approach leverages programmable infrastructure, software control and automation, and network analytics and intelligence.
Edited by Maurice Nagle