Looking to provide its rural New Mexico customers with additional redundancy for lifeline services and further capacity for faster, more reliable Internet access and phone service, WNM Communications (WNMC) has selected Aviat (News - Alert) Networks.
Aviat Networks proposed a phased approach to upgrading WNMC's backbone network to address all the complexities of the project. The first phase included the installation of Aviat Networks' Eclipse microwave platform with indoor IRU600 RF unit to expand the capacity of the backbone and support advanced Ethernet functionality. IRU600 radio supports WNMC's legacy DS1/DS3 network as well as Ethernet on the same telecommunications link. This means while transitioning to IP backhaul at a pace that makes sense, WNMC can also continue to leverage its existing network, the company stated in a press release.
“Helping WNM Communications upgrade its broadband network was a true partnership," said Travis Mitchell, Carrier Sales Manager, Aviat Networks. "We and WNMC thought out the upgrade complexities, resulting in the perfect solution for reliable lifeline services and enhanced capacity for faster and more reliable Internet access. With this upgrade, WNMC will be able to provide customers with the latest communications products and services for years to come.”
Aviat Networks engineers conducted site surveys to ensure the network design was optimal in the second phase. Next, spurs were extended and expanded off the network backbone to provide enhanced service to WNMC customers in underserved and remote areas. Each of which provided mixed mode (TDM and Ethernet) capability, accomplishing this required the installation of more than a dozen microwave hops.
Recently, the company selected Parature (News - Alert) for online customer support to better service its worldwide customer base. Customers can now search a comprehensive Knowledgebase, full of useful articles for more than 36 products, and receive auto-suggested answers to their inquiries with Parature's EasyAnswer feature through Aviat Network's website. Also, Aviat customers can now submit support tickets directly on the customer support portal. Cases from corresponding regions are placed into a specific service queue.Raju Shanbhag is a contributing editor for TMCnet. To read more of Raju’s articles, please visit his columnist page.
Edited by Rich Steeves