SUBSCRIBE TO TMCnet
TMCnet - World's Largest Communications and Technology Community

CHANNEL BY TOPICS


QUICK LINKS




VoipNow: Transforming Contact Centers for Eight Years

TMCnet Feature

June 20, 2014

VoipNow: Transforming Contact Centers for Eight Years

Share
Tweet
By Ileana Chermenschi
Marketing Director, 4PSA

These days, businesses understand the importance of differentiating themselves from the competition by offering customer service that is second-to-none. This imperative is supported by recent research, which indicates that more than half of customers will take their business elsewhere following a negative experience.


When companies decide to enhance their customer service, decision makers are likely to look first at contact centers. Since contact centers serve as the human extension of brands, they are the primary interface with key targets and, therefore, of the utmost importance in retaining customers and improving relationships with them.

Read more.



View all articles


Comments powered by Disqus








Technology Marketing Corporation

800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments: tmc@tmcnet.com.
Comments about this site: webmaster@tmcnet.com.

STAY CURRENT YOUR WAY

© 2016 Technology Marketing Corporation. All rights reserved | Privacy Policy