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Digium Enhances Commitment to Customer Service Excellence with Two New Appointments

Digium Enhances Commitment to Customer Service Excellence with Two New Appointments

May 20, 2008
By Susan J. Campbell, TMCnet Contributing Editor

Digium, the Asterisk (News - Alert) Company, has announced the appointment of well-respected Asterisk Community veteran John Todd as the company’s Open Source Community Director. This appointment is expected to highlight Digium’s (News - Alert) role as the creator and innovative source behind the Asterisk open source PBX and telephony project.

Digium has also announced the appointment of Steve Burcham as Customer Quality Director in a move that the company anticipates will further strengthen its customer service and quality commitment standing in the market.

John Todd has been an active Asterisk Community developer for five years. Previously a Digium Asterisk World moderator, Todd has contributed to the community by building Asterisk-based solutions for several companies, most recently as founder and CTO of TalkPlus (News - Alert).
In his new role with Digium, Todd will represent the company in the open source community and work with the community to drive the development of Asterisk. Todd is expected to play a key role in organizing AstriCon, the official Asterisk conference to be held Sept. 23-25, 2008 in Glendale, Ariz.

"For a guy who's been eating, breathing and sleeping Asterisk the last five years, it's a dream job to work full-time strengthening and improving the Asterisk project and working with other community members," said Todd, in a Tuesday statement.
"I'm excited to build AstriCon into the 'must-attend' conference for the Asterisk Community and continue Digium's role at the center of the Asterisk project." Todd, a graduate of the University of Rochester (N.Y.), replaces Community Relations Manager Jared Smith, who is now Digium's Training Manager.

As Customer Quality Director, Steve Burcham will be responsible for building upon Digium's high level of customer service. Burcham comes to Digium from Continental Automotive Systems, as well as Siemens (News - Alert) and DiamlerChrysler.
In February, Digium made a clear commitment to quality by announcing its Exceptional Satisfaction Program. This program guaranteed the quality of its products and remains the most aggressive guarantee program in the open source telephony market.

"Digium is making 'open source' synonymous with 'quality' in the telephony market," said Burcham, in Tuesday’s statement. "As someone who has spent years improving manufacturing and quality processes, I'm looking forward to building on Digium's success." Burcham holds an MBA from Auburn University and a Bachelor's degree from the University of Alabama in Huntsville.

"The appointment of such talented people as John Todd and Steve Burcham highlights how much Digium values the quality of our relationship with the Asterisk Community and with our customers," said Danny Windham, Digium's chief executive officer, in Tuesday’s statement.
"These twin pillars - our customer base and the Asterisk Community - are our greatest strengths and what make Digium unique in the telephony industry.”

Digium has established a strong presence in the open source community through its focused drive of Asterisk, as well as its collaborative approach to development. With these latest appointments, the company expects to continue to drive excellence and further strengthen its position in the global open source market.
Susan J. Campbell is a contributing editor for TMC (News - Alert) and has also written for Market Drive News. To see more of her articles, please visit Susan J. Campbell’s columnist page.
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