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StarPound Releases CORE Open Source Software Platform

Asterisk

October 15, 2008

StarPound Releases CORE Open Source Software Platform

By Shamila Janakiraman
TMCnet Contributor

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StarPound Technologies reportedly says its new release, StarPound CORE, an open source software platform, is now available online at www.starpound.net.

 
Officials at StarPound say their applications allow enterprises to automate skill-based business processes through voice, Web, video, messaging and e-mail communications.
 
According to Scott Burkett, chief operating officer at StarPound, the CORE platform offers more functionality for enterprise contact centers and online marketplaces.
 
“With this release, StarPound is meeting a universal market need for cost-effective ways to embed all types of communication into business processes,” Burkett said. “The easiest way to truly align business and IT is to use technology to facilitate business processes. StarPound CORE gives you an open source platform for turning your critical processes into scalable Web and voice services.”
 
StarPound says its software uses the existing infrastructure of the enterprise to unify data, processes and electronic customer interactions.
 
The company’s goal is for our open-source solution to reach every technology leader interested in moving beyond the expensive, disparate software and hardware that inevitably leads to time-intensive integrations, Burkett said.
 
“Unified communications with business process management is now a click away for any business,” he said.
 
Specifically, the StarPound platform includes a visual modeling tool and an engine which can power information flow with a simple interface. The software is converged and compositely designed and does not require any complex middleware integration. It is built using open source technologies, company officials say.

 
Businesses, contact centers and online marketplaces are expected to streamline operations making with the StarPound software. Composite Web and voice applications can be created and deployed. StarPound enables the creation of front-end Web and voice applications for existing systems, such as receiving incoming calls, e-mails, faxes and Web service requests and then initiating process workflows. It’s capable of: providing viewing screens of related data on a caller; initiating and managing outbound calls; and establishing chat and click-to-talk with customers.
 
NexxLinx Chief Information Officer Rob Hornbuckle, who used the StarPound platform to virtualize multi-site operations, said that his company converted many telephone switches and with the help of StarPound can manage over 1,200 distributed call center agents in five call centers like they were in one physical location.
 
NexxLinx CEO Craig Mento said that StarPound brings service-oriented architecture to life.
 
“The platform allows us to integrate disparate systems together for Web, voice, and data services with a drastically reduced total cost of ownership,” Mento said.
 
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is The Compelling ROI Benefits of Contact Center Quality and Performance Management Technologies, brought to you by Voice Print International (News - Alert).

Shamila Janakiraman is a contributing editor for TMCnet. To read more of Shamila’s articles, please visit her columnist page.

Edited by Michael Dinan


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