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Telanetix Intros Single Phone System For Many Companies


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Telanetix Intros Single Phone System For Many Companies

Vivek Naik | July 10, 2009 - TMCnet Contributor


Telanetix reportedly announced the release of a new version of its Digital Phone System (DPS) product, which is specifically created for Small Offices and Home Offices, and other Small Business Market segments, so that entrepreneurs can run more than one organization from same or different buildings, based on requirements, and with the same staffing resources, by using only a single telephone system.

"In these trying economic times, we have seen many of our customers look to increase revenue by launching new businesses while simultaneously attempting to reduce cost by using the same staff and facilities of their existing business," said Doug Johnson, chief executive officer of Telanetix (News - Alert).
Officials at the company, which claims to offer next generation voice services and video telepresence communications solutions, say that the new product allows an individual to register more than one company, each with a unique telephone number. The Digital Phone System then identifies the number of the company being called and graphically alerts the phone operator by furnishing the accurate incoming call information for the correct target company.
"Our new version of DPS allows our customers to have one phone system and publish separate phone numbers for each business, thus cutting back on overhead," said Johnson. “When a call comes in, the phone system displays which business was called, so the person answering the phone knows how to answer. The result is that an entrepreneur can run two businesses with one phone system, an advanced productivity feature that was not previously available."
This unique feature, said official sources, was previously available for a minimum of $100, 000 and only major players could think of procuring it. In addition, the company has allowed all existing customers full access to the brand new release with its complete range of services, presumably after a verification and Service Level Agreement amendment session.
Telanetix has made the total package even more attractive by offering it as a Software as a Service (SaaS (News - Alert)) business model. The beneficial route of SaaS gives customers the freedom to use and pay for only select components of their choice from software suites, and the flexibility to add other requisites as and when the need arises. Prior to this innovative customer driven request for ‘a use and pay when required only’ approach, entire solutions had to be bought and installed at a significantly higher one-time cost.
IT support resources such as staff, network equipment, installation fees and annual maintenance contracts are kept to a minimum, if not eliminated. With lesser pre-installed information to wade through, systems become more agile and corrective measures require lesser bandwidth, are more focussed and can be done remotely.
It is widely accepted that popular SaaS offerings allow end users to log in service requests, transparently check out for the latest updates, surf the self aid tools, and even consider its intelligent closest-to-solution automatically generated suggestions from an ever expanding knowledge base.

Vivek Naik is a contributing editor for TMCnet. To read more of Vivek's articles, please visit his columnist page.

Edited by Tim Gray

By Vivek Naik

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