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Interactive Intelligence Group's CaaS Contact Center Solution Wins Pioneer Award

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Interactive Intelligence Group's CaaS Contact Center Solution Wins Pioneer Award

June 06, 2013
By Monica Gleberman
Contributing Writer

CUSTOMER Magazine has recognized Interactive Intelligence (News - Alert) Group Inc.’s CaaS Small Center solution with its 2013 IP Contact Center Technology Pioneer Award. Interactive Intelligence Group has been a leading provider of call center software and technology solutions since 1994 and deploys its CaaS Center solution to over 5,000 customers.

The cloud-based solution is designed for small contact centers that have anywhere between 10 and 50 agents working on a given day. It allows clients to pay less money, but rely on a powerful product. The services include: interactive voice response, multichannel routing and recording, quality management, real time speech analytics, auto attendance, conferencing, desktop call control and even post call surveys.

Interactive Intelligence said it’s easy to sign up. “Pick from two media options, choose add-on modules, and select the number of users you need. No customization required. Agent connections are all done over the Internet, so there’s no time-consuming desktop software to install. You’ll be up and running quickly with today’s most advanced functionality in an environment that’s simple and easy for a small center to manage. No armies of IT resources required,” said Interactive. “Grow as quickly and as large as you’d like – even up to tens of thousands of agents. This is all done without switching providers, platforms, or applications.”

Its ease of use, small-scale capabilities and features, and its cost effective price point led CUSTOMER Magazine to choose it as its 2013 IP Contact Center Technology Pioneer. “Technology is absolutely essential to managing a successful and efficient contact center, particularly small centers that typically must do more with less,” said TMC’s CEO, Rich Tehrani (News - Alert).

“The Interactive Intelligence CaaS Small Center has earned our Pioneer Award by giving these smaller organizations the same powerful core applications used by the largest global contact centers,” he said. “This kind of advanced, yet affordable solution clearly distinguishes Interactive Intelligence as a technology pioneer and industry leader.”

Edited by Alisen Downey

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