Echopass Enterprise Edition Package Helps Large Enterprises Migrate to Cloud Easily

By Jayashree Adkoli
TMCnet Contributor

Planning to migrate your company’s complex and diversified IT environment to a compact cloud-based contact center solution? Echopass’ new bundled cloud package can help.

In general, large enterprises utilize more than 40 separate applications, often sourced from a variety of vendors, to support contact center operations in many locations. Managing these multiple components and migrating to the cloud in a cost-effective and efficient way may seem like a nightmare to large enterprises.

In an effort to address this issue, Echopass – a provider of cloud-based contact center solutions to large enterprises – has rolled-out a new large enterprise edition bundle that offers a complete, cost-effective bundle of more than 40 contact center applications and services to support the demands of complex contact centers with 500 to 20,000 agents. These applications and services support the movement of a complex, large enterprise contact center to the cloud.

According to Echopass, the new Large Enterprise Edition bundle helps companies to enhance the customer experience and improve business agility while maintaining nearly 100 percent uptime for high-revenue generation environments.

The new Large Enterprise Edition bundle encompasses: Symmetry, a dual data center business continuity solution; an end-to-end carrier inclusive service level agreement (SLA); a contact center solution bundle of over 40 key capabilities from the company and its partners; a productivity enhancing administration package for seamless application support; and more.

Encompassing many components in one packaged price, the new bundle also features an agent performance package that facilitates agent enablement and an integration package with a set of connection services for combining contact center services with front office, middle office and back office systems.

The new bundle also includes a complete "Customer Experience Package," which includes EchoCallBack user determinant callback services, Echopass WebCallBack, Echopass Chat and Echopass Customer Survey Builder for Voice of the Customer provisioning.

According to sources, a company recently deployed the Echopass Enterprise Edition for more than 700 agents in a three-site, virtualized contact center environment that included direct company employees and two different outsourced agent organizations. All these were supported by the Echopass cloud-based solution and with extensive integrations to critical back office data.