Radish Systems Wins New Patent for its ChoiceView Voice/Data Technology
July 18, 2014
The U.S. Patent Office has recently granted a key patent to Radish Systems (News - Alert) for its integrated voice/data technology, known in the market as ChoiceView. The patent covers most any conceivable voice/data arrangement connecting phone calls to businesses.
Radish Systems' ChoiceView technology is enterprise software and a communications-as-a-service (CaaS) platform that allows businesses to instantly deliver any visual content requested by a mobile device user during a mobile phone call. ChoiceView has been designed to allow visual information to be shared during a phone call with smart mobile device users using any phone, any network. Thus the system allows smartphone users to receive complex visual information delivered by a business, while simultaneously talking to a customer service or technical support representative.
ChoiceView technology is the brainchild of Richard A. Davis, Radish Chief Technical Officer, and Anthony J. Brittain, Radish Chief Architect.
According to Richard A. Davis, ChoiceView provides a new communications channel and enables new feature capabilities for the millions and millions of IVR ports and contact center positions in the installed base, and it does so without breaking hardware or software in the existing equipment.
For businesses that want to improve customer service worldwide, adding instant two-way visual and voice exchange to mobile transactions, ChoiceView is the answer.
The amalgamation of the real-time data switch and the communications protocol has been useful to get high performance and secure way for data, control and status messages to be exchanged between clients and agents. This methodology evades the distinctive boundaries of http-based architectures and provides next-generation capabilities well beyond web browsing in the presence of a phone call.
Speaking on this occasion, Anthony J. Brittain said, a unique aspect of the ChoiceView switch is that it allows the data session to follow the phone call, even when the final destination of the call is not initially known and the high performance of the switch allows the data flow to match the voice speed, and this is especially critical in automated systems like IVRs.
Radish has announced that it will soon make the HIPAA-compliant ChoiceView technology that’s covered in the patent, and this will be available through direct deployment in organizations and also via licensing to partners, enabling them to embed it in their products.
Edited by Adam Brandt
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