Web 2.0 Featured Article

Infor has announced an enhanced version of their Infor ERP SyteLine product, an enterprise resource planning tool for discrete manufacturers.

 

New features in this the 8.01 release include support for Infor MyDay, a Web 2.0 user interface for Infor applications that provides central access to information, enhanced customer relationship management functionality and improved event management. 

Infor MyDay takes the business data captured and stored by ERP SyteLine, as well as other business applications, and presents it in a single view to employees based on their roles within the organization. Company officials say it "sets relevant data free," and will be provided at no additional charge to companies running ERP SyteLine 8.01 and higher with active maintenance plans. 

 

Last fall TMC reported that Infor announced a software-as-a-service option for Infor ERP SyteLine, providing discrete manufacturers "choice in how they purchase, deploy and manage their enterprise resource planning products," company officials said at the time.

New to ERP SyteLine’s core functionality is additional CRM capability to help manufacturers with marketing, sales and service. This functionality, built directly into the product, lets companies update information stored in the system to manage prospects and sales contacts. The idea behind this, of course, according to Infor officials, is that with greater visibility and access to customer information, users of ERP SyteLine are able to expand their marketing and lead generation opportunities and create new revenue for the company. 

ERP SyteLine 8.01 has also improved the product's event management for manufacturers, letting them respond to events as they occur -- "or fail to occur," as company officials put it presciently -- so that action can be taken. For example, an alert could notify an inventory manager when inventory of a particular item falls below a predetermined quantity. Event management in ERP SyteLine can also give users alerts as steps are completed in various processes, letting multiple departments work together without missing cues or stepping on each others' toes. 

ERP SyteLine is anchored on Infor Open SOA, an event-driven service-oriented architecture using an industry standard business language to distribute data between Infor and other systems.