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Resource Center for Customer Service Professionals Receives Call Center Outsourcing Certification

TMCnews Featured Article

June 21, 2011

Resource Center for Customer Service Professionals Receives Call Center Outsourcing Certification

By Jamie Epstein, TMCnet Web Editor

It was recently revealed that the Resource Center for Customer Service Professionals (RCCSP) has just received a call center outsourcing certification from the International Association of Outsourcing Professionals (IAOP).

For over 15 years, the RCCSP has been giving IT support organizations an abundance of information related to the call center, help desk, ITIL, telecommunications, and outsourcing training and certification providers. The RCCSP has begun to utilize the IAOP’s Certified Outsourcing Professional (COP) certification to prove to businesses that they are outsourcing their call centers to experts.

According to a recent article from MSPmentor, the IAOP COP certification program was created to encourage businesses to outsource their call centers to people who “possess the experience and knowledge required to design, implement and manage outsourcing initiatives that have a high probability of achieving an organization’s intended outcomes,” said IAOP Chairman Michael Corbett in a statement.

And this, said RCCSP CEO Nina Kawalek in a separate statement, is exactly what the RCCSP was searching for. “The COP designation is certainly a welcomed addition to RCCSP’s portfolio of certifications because it provides the framework, standards, and best-practices needed to do outsourcing right.”

Company officials stated that some of the advantages that the COP course offers are the ability to define and communicate outsourcing as a management practice, develop and manage an organization’s end-to-end process for outsourcing, integrate outsourcing into an organization’s business strategy and operations, create, lead and sustain high-performance outsourcing project teams, develop and communicate Outsourcing Business Requirements, select outsourcing vendors, develop the outsourcing financial case and pricing, contract and negotiate for outsourcing and manage the transition to an outsourced environment.

Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC (News - Alert) as a Web editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.

Edited by Rich Steeves

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