Call Center Services

Wounded veterans and their families might have a new place to seek employment through NexxLinx. The integrated information technology (IT) provider has teamed up with retired U.S. Army General Larry Ellis and the Bobby Dodd Institute to form a new contact center designed for wounded warriors and their families.

“We provide pre-screened, reliable team players with the ability to learn new skills and concepts,” said Wayne McMillian, CEO of the Bobby Dodd Institute. “We’ve been building this program with AT&T (News - Alert) International for over a year, and are ready to move to a larger stage.”

The call center will do everything from recruit, hire, train, and retain returning veterans and veterans with injuries or disabilities. General Ellis served in the US Armed Forces for almost 40 years. Ellis knows what it’s like to be away and come home after years of service to no job. Ellis said it’s all about understanding the military process.

“To be successful at placing and retaining veterans, one must contend with a couple of dynamics. First, you must understand the culture of the military. It is a culture of selfless service and giving back to the greater community; the military family is part of that fabric,” said General Ellis. 

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“To the degree that we can create the environment and tap into this concept of service, we will be successful. Second, we must fully grasp what government agencies are doing to assist our veterans in finding jobs. Our success will depend on our ability to link the government’s efforts with the skill sets and needs of our veterans.”

The plan is to change the veteran hiring process stigma. Instead of hiring a veteran because of a legal requirement, you should hire one because of his fit for the position, as well as their customer service and ROI experience. Veterans are good with rules, structure, and working with a team. All of these tools help them excel in any position providing customer service, sales, technical support or customer retention.

“These brave veterans and their families served their nation with honor and selflessness, now it’s our turn to recognize and value them,” said General Ellis.

No word yet on when the new call center will open.