Call Center Services

After the U.S. Supreme Court announced that it would be upholding Obamacare, many analysts began reporting that home care and primary care fields would see the strongest job growth. However, other areas such as customer service and call centers have also seen an increase in hiring.

Obamacare is the unofficial name for The Patient Protection and Affordable Care Act, which was designed to help the 44 million Americans living in the United States get insured. Although the coverage is not effective until January 1, 2014, the Department of Health and Human Services updated its website this week to allow small business owners and individuals to check pricing and secure financial assistance beginning October 1.

“The new website and toll-free number have a simple mission: to make sure every American who needs health coverage has the information they need to make choices that are right for themselves and their families – or their businesses,” said Health and Human Services Secretary Kathleen Sebelius.

With the demand for health insurance information, help with Obamacare, and signups expected to rise during the second half of the year, many call centers are trying to prepare now by creating new call centers and/or offering new jobs.

In addition to healthcare, two companies in other industries are looking for people to fill their call centers; Time Warner (News - Alert) Cable and First Data.

“At Time Warner Cable Business Class, we’ve grown rapidly by combining innovative solutions with world-class commercial-grade service,” said Ken Fitzpatrick, east region president for Time Warner Cable Business Class. “Buffalo is a natural choice for our expansion: We have a strong employment team today.”

Time Warner plans to hire at an additional 150 employees over the next five years.

Surprisingly, after a layoff of 100 employees, First Data is looking to hire. The payment processing company will hire an additional 100 call center agents to man its Omaha call center.

The new jobs will be in the firm’s Global Operations and Technology division.