Call Center Services

Abu Dhabi National Exhibitions Company (ADNEC) announced that it would be upgrading its entire call center system to include advanced interactive features. ADNEC said this decision was made solely to help meet its growing customer demand.

Salah Al Jaeedi, Chief Financial Officer at ADNEC, said, “ADNEC is committed to catering to every sort of query or requirement that customers may have. Our latest effort to upgrade our call center system is part of a strategy to provide enhanced convenience to all customers that wish to connect and communicate with us. Our client base includes exhibitors and event organizers, as well as participating companies and the general public. We are confident that our team at the call center will prove its high caliber through delivering quality service.”

The new upgrades include Web-based operation screens, multiple interactive voice options and a new queue management system. The system will also limit the amount of time a person is on hold to two minutes, while recording incoming and outgoing phone calls. All of this will help to improve customer satisfaction and allow for ADNEC to provide better service to its customers.

ADNEC is not the only one upgrading its current system. Another company announced that it, too, would be adding a slew of new features via an upgrade. Noble Systems (News - Alert) Corporation is upgrading to add a new SIPhony platform. The new platform will help bring all of the current methods of communications to one place allowing for a fully unified system.

Carolynn Horrell, chief information officer at Penncro Associates, the company that teamed up with Noble to help with the upgrade, said they looked at their competitors to determine how they could enhance their own system. Horrell said Noble continues to be the best in terms of performance but needed help to improve agent efficiency.

With the economy staying relatively steady and the U.S. government on shutdown, it looks like companies have been working hard to keep all of their current customers as happy as possible.