Center Partners, a call center operating off of Fort Collins, was just recently purchased by an international call center services provider named Qualfon. The reason for the company putting itself in the market in the first place may have been because of its need for a new face after a difficult run for the past year.
In 2013, Center Partners announced that it will have to let go of hundreds of its staff. However, it later turned around and said that it will be adding another few hundred hands on deck. What kind of conclusion can we draw from these two statements? It seems as if though the company has experienced unforeseen difficulties and panicked. Could it be that it has gained some newfound traction?
The fact that the company is being sold may be a prelude to future success, and Jim Dunn, Center Partners' CEO, seems to express this sentiment in his statement about the acquisition: “Today is a major turning point as Center Partners adds global capabilities, and it's also the brink of a new era that presents an even more promising horizon for our clients and employees. I am excited to see where the new company will go in the future.”
Despite such positive talk, there seems to be some smoke and mirrors behind the acquisition itself. The terms of the deal were never revealed, and the impact on employment was unclear. Also, there's the fact that Dunn departed from the company.
The uncertainty is exacerbated by the fact that just last month, the company had announced that it will be adding 200 jobs to its pool of workers.
Qualfon CEO Mike Marrow, nonetheless, seems to have a positive outlook on acquiring Center Partners, having said, “We found an outstanding business in Center Partners that shares the same people-oriented approach and is a perfect fit to both diversify our client base and also to enable us to have an experienced U.S. delivery operation offering premier services to clients.”
To Center Partners' credit, the company has an impressive client portfolio, including Fortune 500 companies and household brands. It is quite possible that Qualfon saw potential. Otherwise, it wouldn't have even touched the deal. The outlook seems good for both the future of the call center, its clients, and its employees.
Edited by Alisen Downey