Call Center Services

Jones/NCTI, a company offers corporate training for the cable and telecom industry has launched Amp, an app for front line field tech that delivers on-demand information and training to PC browsers and mobile.

Jones/NCTI also announced today the introduction of its new Amp online destination, http://www.jonesnctiamp.com, where CLOs and educators can learn more about just-in-time knowledge and uses for the application.

The app, called Amp, delivers a range of content to those on-the-go techs, including training content and curriculum materials, and alerts on safety updates and severe weather, and is designed to boost “first call resolution” while aligning field teams with customer service, Jones/NCTI said.

Amp provides, “thousands of hours of video” covering demos, on-the-job tips and aids, and tutorials. In addition to Jones/NCTI’s course content, the app can also support custom learning materials and third-party vendor equipment education information.

Amp delivers robust training content when technicians need it, where they need it.Amp content is highly flexible and is supplied from Jones/NCTI's vast technician training curriculum as well as MSO's learning libraries. Companies can also use Amp to alert field teams about safety updates or severe weather.

Amp is designed to complement a company's internal education toolkit and fill knowledge gaps so teams can quickly and efficiently solve problems while in the field.

Stacey Slaughter, Jones/NCTI CEO and CFO said in a statement,"Amp takes learning to the next level, and empowers technicians to do their job accurately, As companies require a workforce with more comprehensive skills and education, Amp provides the just-in-time knowledge technicians need to provide an excellent customer service experience 'in the moment.”

Amp's technology-powered learning environment is available on the desktop, as well as an app for iOS and Android (News - Alert) devices, allowing users to engage with their professional education wherever they happen to be. It offers analytics that can be customized to align with key performance indicators and broader business objectives.