Call Center Services

Calabrio (News - Alert), a provider of contact center workforce optimization (WFO) and analytics software, recently further expanded the Avaya partner network by announcing a partnership with AdvanTel Networks, a technology solutions provider. As per the terms of the agreement, Calabrio will provide its ONE platform to AdvanTel.

"We believe in empowering contact centers to liberate themselves from antiquated and outdated software and truly drive business results with powerful analytics," said Tom Goodmanson (News - Alert), president and chief executive officer of Calabrio, in a statement. "We're proud to extend our market-leading solutions to AdvanTel's impressive network, driving strategic growth for their customers."

Calabrio ONE is a comprehensive and fully integrated solution for workforce optimization. It is a simple, streamlined, intuitive and personalized option that is designed for companies getting started with call recording, quality management, workforce management and speech analytics. It offers IT administrators with the complete view of the performance of the workforce and ensures that workers understand their objectives and tools clearly.   

The solution is said to be strategically selected from among the hundreds of DevConnect (News - Alert) Compliance-tested solutions available Avaya’s technology partners in order to be certified as a DevConnect Select Product. Also ordering through the Select Product Program is available in the U.S., Canada, Mexico, the EU, select countries in EMEA and Asia Pacific for now and will soon expand to other countries as well.

"We are excited to bring the Calabrio contact center solution portfolio to our customers," said Dan Ferguson, president and chief executive officer of AdvanTel Networks. "Calabrio ONE brings call recording, quality management, WFM and analytics in one integrated platform at an attractive price point."

Recently, INTERNET TELEPHONY recently named Calabrio ONE as the winner of TMC Labs Innovation Award. TMC (News - Alert) Labs uses a rigorous application and selection process when choosing innovative products and services.