Call Center Services

inContact, a provider of cloud contact center software and contact center agent optimization tools, recently announced that Software magazine had included the company among the top 500 software and service providers in the world. inContact was ranked #307, climbing over 60 places from last year to its highest ranking yet.

"The Software 500 helps CIOs, senior IT managers, and IT staff research and create the short list of business partners," said the editor of the magazine. "It is a quick reference of vendor viability. And the online version is searchable by category, making it what we call the online catalog to enterprise software."

inContact helps organizations across the globe create customer and contact center employee experiences that are more personalized, more empowering and more engaging. The company continuously innovates in the cloud and notes on its website that it’s the only provider to offer core contact center infrastructure, workforce optimization plus an enterprise-class telecommunications network for the most complete customer journey management.

"I am pleased with inContact's new ranking in this prestigious list of the world's largest software companies," said Paul Jarman, CEO at inContact. "We've been focused on the cloud for more than ten years and are at the forefront of continuing market growth during a time of transformation in the contact center industry. Companies of all sizes and across all industries are moving to the cloud for their customer service operations."

In related news, a global player in safety products and services announced it has selected inContact’s award-winning cloud contact center platform for its own purposes.

Earlier, the company (which declined to be named, as per inContact company protocols) reported that it constantly faced service downtime and system limitations due to its older premise system. Owing to these issues and more, its ability to provide a high level of customer service and to take a more intelligent approach to customer-facing operations was obstructed, which in turn was negatively affecting its growth.