Norwalk, CT (January 21, 2010) — Technology Marketing Corporation (TMC®) announced today the winners of 2009 Product of the Year Awards, presented by Customer Interaction Solutions magazine, the leading publication covering call centers, CRM and teleservices since 1982.
The editors of Customer Interaction Solutions selected companies to receive the esteemed Product of the Year Awards based on their vision, leadership and diligence.
“Companies earning a Product of the Year Award represent the best in the industry.
Winners have demonstrated a devotion to excellence and the further advancement of the call center and CRM industry through their innovational products and services. I offer my congratulations to all winners, and I look forward to seeing their contributions to the industry in the coming year,” said Erik Linask, Group Editorial Director, TMC.
“For 12 years, Customer Interaction Solutions has recognized the most ground-breaking products by granting this prestigious award to the most deserving companies. We are so proud to honor the greatest achievements in the advancement of call centers, CRM and teleservices technologies in 2009,” said Rich Tehrani (News - Alert), CEO, TMC.
“These companies have proven their dedication to quality in solutions that benefit the customers’ overall experience as well as ROI for companies that use them,” Tehrani continued.
Below is a full list of Product of the Year winners. This list will be published in the January 2010 issue of Customer Interaction Solutions magazine (www.cismag.com).
For more information about TMC and Customer Interaction Solutions magazine, please visit www.tmcnet.com.
2009 Customer Interaction Solutions Product of the Year Award Winners
Company
|
Web site
|
Product
|
ac2 Solutions, Inc.
|
http://www.ac2solutions.com
|
Advanced Workforce Optimization Portal
|
Acqueon Technologies Inc.
|
http://www.acqueon.com
|
Acqueon iQ
|
Allegiance, Inc.
|
http://www.allegiance.com
|
Allegiance Engage platform
|
Alloy Software, Inc.
|
http://www.alloy-software.com
|
Alloy Navigator
|
Amtel Inc.
|
http://www.amtelnet.com
|
TIMS (Telecom Information Management System)
|
Aplicor
|
http://www.aplicor.com
|
CRM Enterprise
|
Aplicor
|
http://www.aplicor.com
|
Aplicor ENTERPRISE
|
Avaya
|
http://www.avaya.com
|
Avaya one-X Agent
|
Avaya Inc
|
http://www.avaya.com
|
Avaya Contact Center Express
|
Bold Software
|
http://boldccm.com
|
BoldCCM
|
Bomgar Corporation
|
http://www.bomgar.com
|
Bomgar
|
Callfinity Inc.
|
http://www.callfinity.com
|
ContextIP 4.0
|
CallMiner, Inc.
|
http://www.callminer.com
|
CallMiner Eureka
|
Cicero, Inc.
|
http://www.ciceroinc.com/
|
Cicero XM
|
Clear C2, Inc.
|
http://www.c2crm.com
|
C2CRM
|
Confirmit
|
http://www.confirmit.com
|
Confirmit Contact Center
|
Consona (News - Alert) Corporation
|
http://www.consona.com/crm
|
Consona KDS
|
Convergys
|
http://www.convergys.com
|
Convergys On-Demand Voice Authentication solution
|
CosmoCom
|
http://www.cosmocom.com
|
CosmoCall Universe 6
|
CRM Integration Systems
|
http://www.CallonCRM.com
|
Call On CRM - Skype
|
Cypress Communications
|
http://www.cypresscom.net
|
C4 IP ACD
|
Empirix
|
http://www.empirix.com/
|
OneSight® Voice Quality Assurance
|
Enkata
|
http://www.enkata.com/
|
Enkata Automated Contact Reasoning 3.0
|
Envision Telephony
|
http://www.envisioninc.com
|
Envision Centricity™
|
Epicor Software Corporation
|
http://www.epicor.com
|
Epicor Mobile Field Service
|
Five9, Inc.
|
http://www.Five9.com/
|
Five9 Cloud Computing Platform for Call Centers
|
FrontRange Solutions
|
http://www.frontrange.com
|
FrontRange Customer Services
|
FurstPerson, Inc.
|
http://www.furstperson.com
|
1stSolve
|
FurstPerson, Inc.
|
http://www.furstperson.com
|
FurstPerson 1stHire Solution
|
GMT Corporation
|
http://www.gmt.com
|
GMT Planet, 'Oconee' Release
|
inContact, Inc.
|
http://www.inContact.com
|
inContact NG
|
InnoPath Software (News - Alert)
|
http://www.innopath.com
|
ActiveCare
|
InsideSales.com (News - Alert)
|
http://www.insidesales.com
|
Domino for Salesforce
|
InstallFree, Inc.
|
http://www.installfree.com
|
InstallFree Bridge
|
Intelestream
|
http://www.intelestream.net
|
intelecrm
|
IntelliResponse Systems Inc.
|
http://www.intelliresponse.com
|
IntelliResponse Instant Answer Agent
|
Interactive Intelligence
|
http://www.inin.com
|
Interaction Process Automation™ (IPA)
|
Interactive Softworks
|
http://www.GoVoiceNet.com
|
VoiceNet
|
InVision Software
|
http://www.invisionwfm.com
|
InVision Enterprise WFM
|
IPitomy Communications
|
http://www.ipitomy.com
|
IPitomy IP PBX
|
Jabra
|
http://www.jabra.com
|
Jabra PRO 9470
|
Jabra
|
http://www.jabra.com
|
Jabra GO 6430
|
Jacada Inc.
|
http://www.jacada.com
|
Jacada WorkSpace
|
Jacada Inc.
|
http://www.jacada.com
|
Jacada Advisor
|
Juniper Media
|
http://www.junipermedia.com
|
MC2 (MC Squared) - Media to CRM 2.0 Integration
|
KANA Software, Inc.
|
http://www.kana.com
|
KANA 10
|
KnoahSoft Inc
|
http://www.knoahsoft.com
|
Harmony 3.0
|
LIMRA and LOMA
|
http://contactcenter.limra.com/
|
Virtual Workers System
|
LiveOps
|
http://liveops.com/
|
LiveOps On-Demand Contact Center Platform
|
MegaPath
|
http://www.megapath.com
|
Managed SSL VPN
|
Merced Systems
|
http://www.mercedsystems.com
|
Merced Incentive Compensations Management
|
Mitel
|
http://www.mitel.com
|
Mitel Contact Center Solutions Release 5.6
|
nGenera CIM
|
http://www.ngenera.com/cim
|
nGen Knowledgebase
|
NICE Systems
|
http://www.nice.com/iex
|
IEX TotalView Version 4
|
NICE Systems Ltd.
|
http://www.nice.com
|
NICE SmartCenter
|
Noble Systems Corporation
|
http://www.noblesys.com
|
Noble WFM with Outbound Plus
|
Novo Technologies
|
http://www.novo.ca
|
Novo eLite
|
NTRglobal
|
http://www.ntrglobal.com
|
NTRsupport Pro
|
NTRglobal
|
http://www.ntrglobal.com
|
NTRconnect Remote Access for iPhone
|
Nuance Communications
|
http://www.nuance.com
|
Nuance Notification Hub
|
Nuance Communications
|
http://www.nuance.com
|
Nuance Mobile Care
|
OAISYS
|
http://www.oaisys.com/
|
Tracer
|
OnState Communications
|
http://www.onstate.com
|
OnState
|
OrecX
|
http://www.orecx.com
|
Oreka SC
|
Parature, Inc.
|
http://www.parature.com
|
Parature Customer Service™ Software
|
Pitney Bowes Business Insight
|
http://www.pbinsight.com
|
Pitney Bowes Spectrum Technology Platform
|
PRC, LLC
|
http://www.prcnet.com
|
PRC Analytics Tool
|
Presence Technology
|
http://www.presenceco.com
|
Presence OpenGate V8
|
RingCentral (News - Alert) Inc.
|
http://www.ringcentral.com
|
RingCentral Office
|
Sage North America
|
http://www.sagecrmsolutions.com
|
ACT! by Sage 2010
|
salesforce.com
|
http://www.salesforce.com
|
Service Cloud 2
|
salesforce.com
|
http://www.salesforce.com
|
Sales Cloud
|
SAS
|
http://www.sas.com
|
SAS® Real-Time Decision Manager
|
Sennheiser
|
http://www.sennheiserUSA.com
|
MM 450
|
Sennheiser
|
http://www.sennheiserusa.com
|
SH 230 iP USB
|
Soffront Software Inc
|
http://www.soffront.com
|
Soffront CRM Version 9.0
|
SoundBIte Communications
|
http://www.soundbite.com
|
Proactive Preference Management Solution
|
SugarCRM
|
http://www.sugarcrm.com
|
Sugar 5.2
|
Symon Communications
|
http://www.symon.com
|
Symon Enterprise Suite 10.2
|
Teleperformance
|
http://www.teleperformance.com
|
Teleperformance Desktop
|
Tigerpaw Software, Inc.
|
http://www.tigerpawsoftware.com
|
Tigerpaw CRM+
|
TOA Technologies
|
http://toatech.com/
|
ETAdirect 3.5
|
Toshiba America Information Systems Inc., Telecommunication Systems Division
|
http://www.telecom.toshiba.com
|
Toshiba UC Suite
|
Varolii Corporation
|
http://www.varolii.com
|
Varolii ID
|
Verint® Witness Actionable Solutions®
|
http://verint.com/corporate/home.cfm
|
Impact 360 Workforce Management
|
Voice Print International, Inc. ('VPI')
|
http://www.VPI-corp.com
|
VPI EMPOWER
|
VoltDelta OnDemand Solutions
|
http://www.voltdelta.com/OnDemand
|
ParkMobile powered by VoltDelta OnDemand
|
VXI Global Solutions, Inc.
|
http://www.vxi.com
|
VisionSuite
|
Webley
|
http://www.webley.com
|
Webley MD Reminders
|
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.
About TMC
Technology Marketing Corporation (TMC) is a global integrated media company helping clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's Top U.S. sites, placing TMCnet in the nation’s top .03% most visited Web sites. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (ITEXPO); 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). For more information about TMC, visit http://tmcnet.com/.
TMC also serves technology professionals with industry-specific Web sites: IT.TMCnet.com, 4G-wirelessevolution.TMCnet.com, M2M Evolution.com, Smart-Grid.TMCnet.com, Smart Products Ecosystem, Robotics.TMCnet.com, Cable.TMCnet.com, Satellite.TMCnet.com, Green.TMCnet.com, Healthcare.TMCnet.com, and Education.TMCnet.com.
For more information about TMC, visit www.tmcnet.com.
TMC Contact:
Jan Pierret
Marketing Manager
Edited by Marisa Torrieri