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OpenSpan and IGATE Partner to Deliver Contact Center Desktop Automation

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OpenSpan and IGATE Partner to Deliver Contact Center Desktop Automation

June 06, 2014
By Mandira Srivastava
TMCnet Contributor

OpenSpan (News - Alert) has partnered with IGATE to utilize OpenSpan Desktop Automation and Activity Intelligence to enhance its contact center operations and consulting services to its customers in North America and Europe.

This partnership is being announced in conjunction with the companies’ participation in the World BPO/ITO Forum being held June 2-3 at the New York Athletic Club.

IGATE offers productized applications and platforms that provide cross-industry enterprise solutions that integrate technology and customer processes in a proprietary method called ITOPS framework. IGATE makes point solutions that address specific client issues, taking into account the market and industry context.

Anil Bajpai, senior vice president of BPO Services at IGATE, said in a statement, OpenSpan solutions have a winning track record among contact centers, helping large FORTUNE 500 enterprises drive efficiencies, increase revenue generation, manage risk and compliance and optimize the customer experience. “Our alliance with OpenSpan will deliver more integrated solutions that empower business users to more effectively manage applications, systems and processes in a more efficient manner.”

This partnership will expand IGATE’s capabilities in delivering solutions that accelerate time-to-impact. In addition, deployment of agile desktop automation and activity intelligence solutions will enable these enterprises to derive greater value from their existing technology investments, ensuring a more compelling return on investment. Further, IGATE clients will be able to drive improvements in critical key performance areas of these customer-facing business units.

IGATE offers solutions to clients’ business challenges by leveraging its technology and process capabilities, underwritten by an understanding of domain and industry imperatives.

Rick Marquardt, executive vice president, business development and international operations for OpenSpan said, “The alliance with IGATE will extend the footprint of OpenSpan solutions to deploy next-generation contact center solutions that enable streamlined operations and optimize transactions across the enterprise.”

OpenSpan’s activity Intelligence provides actionable, real-time activity and performance insight used to make informed decisions about people and technologies.

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