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2009 Top 50 Outbound Teleservices Agencies Ranking Announced by Customer Interaction Solutions Magazine

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2009 Top 50 Outbound Teleservices Agencies Ranking Announced by Customer Interaction Solutions Magazine

March 06, 2009
TMCnet News
Norwalk, CT (March 6, 2009) Technology Marketing Corporation (TMC (News - Alert)), a global integrated media company, today announced the outbound winners of Customer Interaction Solutions magazine’s Twenty-Fourth Annual Top 50 Teleservices Agencies Ranking. Customer Interaction Solutions has been the preeminent publication in call center, CRM and teleservices industries since 1982.

 
The 2009 Top 50 Teleservices Agencies Ranking recognizes the top inbound and outbound teleservices agencies, both domestic and international, well as interactive inbound, as measured by the amount of billable teleservices minutes companies completed during the past year.
 
“The Top 50 Teleservices Agencies list offers our readers the most credible and verifiable ranking of companies. It is truly the benchmark for choosing large-size teleservices agencies,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions.
 
Winners of the Top 50 Teleservices Agencies have met the stringent criteria set by the editors of Customer Interaction Solutions. Billable minutes were verified by the editors for accuracy and reliability. 
 
The Top 50 Outbound Teleservices Agencies Rankings are published in the March 2009 issue of Customer Interaction Solutions magazine. Inbound winners will be featured in the April 2009 issue.
 
For more information, please visit www.tmcnet.com.
 
 OUTBOUND Top 50 Teleservices Agency Ranking
 
Category A
 
1. Millennium Teleservices LLC (Edison, NJ) †
www.mmtel.com
2. Teleperformance USA (Salt Lake City, UT) †
www.teleperformance.com
3. GC Services Limited Partnership (Houston, TX) *
www.gcserv.com
4. ACS (News - Alert) Inc. (Dallas, TX) * †
 www.acs-inc.com
5. Americall Group, Inc. (Naperville, IL), a Teleperformance Company †
 www.americallgroup.com
6. DialAmerica (Mahwah, NJ) *
 www.dialamerica.com
7. Influent (News - Alert) (Dublin, OH) * †
  www.influentinc.com
8. TCIM Services, Inc. (Wilmington, DE) * †
 www.tcim.com
9. Charlton (Madison, WI)
 www.tcgcorp.net
10. Teleservices Direct (Indianapolis, IN) 
 www.teleservicesdirect.com
11. Cross Country Automotive Services (Medford, MA) †
www.crosscountry-auto.com
12. Synergy Solutions, Inc. (Scottsdale, AZ) *
 www.synergysolutionsinc.com
13. OKS Ameridial (North Canton, OH)
www.oksameridial.com
14. Telvista, Inc. (Dallas, TX) 
 www.telvista.com
15. American Customer Care (News - Alert), Inc. (Bristol, CT)
 www.americancustomercare.com
16. AnswerNet (Willow Grove, PA) *
www.answernetnetwork.com
17. eTelecare (News - Alert) Global Solutions (Scottsdale, AZ) * †
www.etelecare.com
18. RDI Marketing Services (Cincinnati, OH) *
www.rdimarketing.com
19. Hamilton Contact Center Services (Aurora, NE) 
www.hamiltontm.com
20. Thomas L. Cardella & Associates (Cedar Rapids, IA) * 
www.tlcassociates.com
21. NCO Customer Management (Horsham, PA) * †
 www.ncogroup.com
22. 121 Direct Response (Philadelphia, PA) 
 www.121directresponse.com
23. Greene, an RMG Direct Company (Lincolnshire, IL) 
www.rmgdirectinc.com
24. Power Direct (Cleveland, OH) 
www.power-direct.com
25. TMS Health (Boca Raton, FL)
www.tmchealth.com
26. APAC Customer Services, Inc. (Bannockburn, IL) *
www.apaccustomerservices.com
27. The Connection (Burnsville, MN) *
 www.the-connection.com
28. InService America (Forest, VA)
 www.inserviceamerica.com
29. Telerx (Horsham, PA) *
 www.telerx.com
30. Affina (Peoria, IL) *
 www.affina.com
31. O'Currance, Inc. (Draper, UT)
 www.ocurrance.com
32. Alta Resources (Neenah, WI) *
 www.altaresources.com
 
 Category B — INTERNATIONAL
 
1. Teleperformance Group (Paris, France)
 www.teleperformance.com
2. Teleperformance USA (Salt Lake City, UT) a Teleperformance Company
 www.teleperformance.com
3. NCO Customer Management (Horsham, PA) *
 www.ncogroup.com
4. eTelecare Global Solutions (Scottsdale, AZ) *
www.etelecare.com
5. ACS Inc. (Dallas, TX) *
 www.acs-inc.com
6. Influent (Dublin, OH) *
 www.influentinc.com
7. Americall Group, Inc. (Naperville, IL), a Teleperformance Company
 www.americallgroup.com
8. Voxdata (Toronto, ON)
www.voxdata.com
9. IMC Teleperformance (Seoul, KR)
www.imctp.co.kr
10. Cross Country Automotive Services (Medford, MA)
www.crosscountry-auto.com
11. Millennium Teleservices LLC (Edison, NJ)
www.mmtel.com
12. TCIM Services, Inc. (Wilmington, DE) *
 www.tcim.com
13. 24-7 Intouch (Regina, SK)
 www.24-7intouch.com
 
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper. CIS has served as THE leading publication in helping the industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. CIS reaches more than 250,000 readers every month. Please visit www.cismag.com.  
 
About TMC
Technology Marketing Corporation (TMC) is a global integrated media company, helping our clients build communities in print, in person and online.  TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN Magazine.  TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is visited by two to three million unique visitors each month worldwide, according to Webtrends.  Ranked 2,724 by Quantcast, TMCnet is the leading communications and technology Web sites in the US. In addition, TMC produces ITEXPO, 4GWE Conference, Digium|Asterisk World and Communications Developer Conference.
TMC also recently launched new industry-specific Web sites: IT.TMCnet.com, Cable.TMCnet.com, Robotics.TMCnet.com, Satellite.TMCnet.com, Green.TMCnet.com. 
For more information about TMC, visit www.tmcnet.com.
 
Contact:
Jan Pierret
Marketing Manager
TMC
Tel: 203-852-6800 x228
Fax: 203-853-2845
[email protected]
www.tmcnet.com
 



Edited by Tim Gray
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