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Primus Canada Expanding Edmundston Contact Center

Call Center Services Featured Article

Primus Canada Expanding Edmundston Contact Center

March 31, 2009
By Anil Sharma
TMCnet Contributor
Primus Telecommunications Canada is expanding its Edmundston, New Brunswick, contact center, creating 113 new jobs, adding to its over 200 employees currently in place.

"Our government is proud to support this thriving member of our customer contact center industry," said Greg Byrne, Minister of Business New Brunswick, in a statement.

Byrne said that the strength and quality of New Brunswick's labor pool is demonstrated when firms like Primus Canada continue to expand their strong base in the province.

“Our goal of a self-sufficient New Brunswick is closer to success when we partner with the private sector to create lasting employment for the people of New Brunswick," he said.

Byrne said that the clear commitment that Primus has shown to Edmundston and to the province of New Brunswick underscores the government's message that in New Brunswick companies can be more successful.

He said that he is pleased that Primus has chosen New Brunswick for its expansion for the second time in recent years.

"Based on the continued success of our Edmundston call center operation, Primus Canada is thrilled to create more employment opportunities for residents of New Brunswick, and at the same time provide more Canadian-based Customer Service for our valued customers across Canada," said Andrew Day, senior vice president of Residential Services, Primus Canada, in a release.


Primus officials said that the provincial government will provide the company with a forgivable loan of $7,500 for each of the 113 jobs created at its Edmundston center.

Primus Telecommunications (News - Alert) is an alternative communications carrier in Canada. The company offers facilities-based voice, data, e-commerce, Web hosting, VoIP and broadband Internet services utilizing ADSL2+ technology.

Primus Canada's national network consists of nationwide switches with international connectivity through its parent company's global network, ATM and IP nodes, and colocation facilities at major cities across the country.

Recently, Primus Telecommunications had said that its U.S. parent, Primus Telecommunications Group, Incorporated, together with three affiliated holding companies, have reached agreement with various noteholders on the terms of a consensual restructuring of their debt.

The agreement, which is expected to be consummated through an expedited Chapter 11 filing in the United States, will result in a reduction of more than 50 percent in principal debt obligations and a 50 percent decrease in interest payments by the U.S. companies.

Anil Sharma is a contributing editor for TMCnet. To read more of Anil’s articles, please visit his columnist page.

Edited by Patrick Barnard
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