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RESolutions Rapid Enrollment Solutions to Expand In-House Call Center Activities

Call Center Services Featured Article

RESolutions Rapid Enrollment Solutions to Expand In-House Call Center Activities

April 01, 2009
By Susan J. Campbell
TMCnet Contributing Editor
RESolutions Rapid Enrollment Solutions, LLC, a firm focused on patient recruitment for clinical trials, has announced the expansion of its in-house call center activities. Designed to increase the efficiency of operations, this expansion is also good news for the local economy.


The new activities within the RESolutions’ call center are projected to reduce the time a study coordinator has to spend in obtaining past medical records, which are needed for most trials. These records help to verify medical history before a patient can be considered for a screening visit.

"This specialized, HIPAA compliant unit now goes a step further and allows call center operators to initiate the process of obtaining a patient's medical records immediately when they have an eligible caller on the line," says President and CEO, Jennifer Fernandez.

"Adding this additional step in the pre-screening process not only helps reduce the work load for study coordinators but it also provides a more efficient and rapid means of obtaining the necessary medical records, which in turn increases the number of eligible patients for screening that are referred from the call center."

The in-house call center provides key offerings, such as the design and development of automated pre-screening scripts; the development of site specific databases; customized data management and reporting capabilities; appointment scheduling for potential study subjects; continued follow-up with sites and potential study subjects; and the use of Web screening tools for referral purposes.

RESolutions Rapid Enrollment Solutions aims to provide proven recruitment tools and expertise for small to mid-sized biopharmaceutical and device companies, in addition to Contract Research Organizations (CROs).

Founded by Jennifer Fernandez, the RESolutions recruitment team includes clinical research professionals who draw on more than 30 years of direct patient recruitment experience at both the trial site and industry settings.

In focusing on the key objective to recruit trials on time and within budget, RESolutions proves an array of other recruitment solutions such as media planning, advertising, internet based promotions and strategic planning.

Anytime a company announces the expansion of its in-house call center, it is a boost to the local economy and the U.S.-based call center industry. Too many companies have been offshoring their call center activities in an effort to cut costs. While such a move may be good for the bottom line, it is never good for the industry in the U.S.

RESolutions certainly offers a specialized team of professionals within their call center and has done well to promote the value of their team’s expertise. Through such positioning, the firm should continue to enjoy long-term growth potential.

Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.

Edited by Stefania Viscusi
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