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Appletree Answers' Call Centers Receive Excellence Awards

Call Center Services Featured Article

Appletree Answers' Call Centers Receive Excellence Awards

July 09, 2009
By Susan J. Campbell
TMCnet Contributing Editor
Appletree Answers, an integrated communications center, has announced the receipt of multiple awards from Association of TeleServices International (ATSI).

The awards are presented annually by ATSI, which is the industry’s trade association for providers of telecommunications and call center services such as telephone answering and message delivery.

Awards were given to the following Appletree Answers locations:
--Portland, ME honored for the sixth consecutive year
--Wilmington, DE honored for the fifth consecutive year
--Pensacola, FL honored for the fourth consecutive year
--St. Louis, MO honored with distinction award for the fourth consecutive year
--Anaheim, CA (News - Alert) honored for the third consecutive year

--Reston, VA honored for the third consecutive year
--Dayton & Cincinnati, OH honored for the second year and San Juan, Kansas City and Houma have all been honored with a first award of excellence
"The ATSI Award of Excellence offers the industry the kind of quality testing and benchmarking that is essential to help us establish the kind of service levels that are being demanded by our customers,” said ATSI President Dennis O’Hara in a statement. “ATSI extends its congratulations to the staff of Appletree Answers on their proven quality service to their customers.”

Apple (News - Alert) Answers’ centers endured six months of intensive testing by an independent panel of judges. This panel evaluated and scored call-handling skills including courtesy, response time, accuracy and overall service to clients. If a center scored 80 percent or better in all categories, they received the coveted Award of Excellence.

“To receive multiple national awards for our outstanding service is an honor,” stated John Ratliff, founder and CEO of Appletree. “This distinguished award based on actual live calls is a testament to the quality of service our clients expect and the foundation of our business.”

In March, TMCnet caught up with Appletree founder and CEO John Ratliff to learn more about the company and why they have found such great success in the call center space. The company also announced some major customer wins in June, demonstrating that they are on the right path for continued and strong growth.

Appletree customers have access to solutions that are designed to encompass the most advanced answering service and call center technologies in order to offer custom scripted phone calls, customer behavior tracking, direct order entry and input into customer information systems. The company will also monitor traffic on thousands of phone numbers in real-time to deliver the best possible experience.
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