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Free Webinar to Help Companies Build on Customer Experience

Call Center Services Featured Article

Free Webinar to Help Companies Build on Customer Experience

September 28, 2009
By Kelly McGuire
TMCnet Editor
While there are many factors that determine how well a company succeeds, customer focus and satisfaction is an essential aspect of ensuring that you’re operations are running smoothly, effectively and, ultimately, that the job is getting done.

Having a customer focused culture within a company means that customers need to appreciate your company’s services, stay loyal during difficult – or rough economic – times and always feel that they’re needs are being met. 

So, how can companies go about increasing their customer focused culture?

A free webinar, hosted by customer support and helpdesk software company, Parature, will be sure to help companies find out. 

The webinar - How Zappos Built a Billion Dollar Company through a Customer Focused Culture – will be held on Tuesday, Sept. 29 at 2:00 p.m., for companies interested in learning how to boost customer loyalty through improved customer service. 

Rob Siefker, senior manager, Customer Loyalty team from Zappos.com, will discuss how the company grew from $1.6 million in sales roughly 10 years ago, to over $1 billion in 2008. 

Focusing on how to maintain impeccable client relationships, Siefker will discuss how to commit to satisfying your customers, and how to gain a repeat customer base. 

Attendees of this webinar will learn valuable lessons how to turn current customer service methods that may need a boost to successful – and bountiful – strategies for a company. 

TMC’s Group Editorial Director, Erik Linask (News - Alert), will moderate the webinar, and hold a live Q&A session at the end of the presentation. 

To attend this free webinar, and gain some invaluable knowledge on how to improve – and see results from – your company’s customer service, visit the company’s registration page. 


Kelly McGuire is a TMCnet Editor. To read more of her articles, please visit her columnist page.

Edited by Kelly McGuire
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