TMCnet - World's Largest Communications and Technology Community



A Better Answer Recognized for Call Center Excellence

Call Center Services Featured Article

A Better Answer Recognized for Call Center Excellence

November 19, 2009
By Susan J. Campbell
TMCnet Contributing Editor
The 2009 Award of Excellence from the Association of TeleServices International has been awarded to A Better Answer Call Centers in Plano, Texas. This is the eleventh year in a row that a Better Answer has been honored with this achievement. The company’s regional office in Houston has also been given the same award for the sixth consecutive year.

ATSI (Association of TeleServices International) is the industry trade association for companies that provide call center and telecommunication services. This association selects award winners after six months of intensive testing, which includes an impartial panel of judges who score call centers based on their response time, courtesy, accuracy and overall quality of services.

"We're obviously thrilled to win this award," says Dee Hawkins of A Better Answer, in a statement. "And the fact that all three of our regional centers were recognized is really wonderful. It means a lot for us to receive this award from an organization as prestigious and as widely recognized at ATSI, so we will certainly treasure this and make it a goal to win it again next year."

Extensive internal and organizational improvements have been made by A Better Answer as the company aims to expand its operation to meet increasing demand for its services. As more and more businesses are seeking to cut costs by outsourcing their call centers, A Better Answer has proven to be an attractive option.

A Better Answer has recently made significant internal and organizational improvements to expand its operation to meet increasing demand for its services. With more businesses looking to cut cost by outsourcing their call centers, A Better Answer has been an attractive alternative in the present difficult economic climate.

A Better Answer announced in September the hiring of SEO 1 Services, Dallas-based website marketing services. The company hoped this latest move will help to sustain a winning position in the market.

This latest recognition for A Better Answer helps to strengthen the provider’s place in the marketplace as a proven performer that adds value for its customers. As the company continues to grow and acquire additional recognitions, it further strengthens the domestic call center market in a competitive global industry.

Susan J. Campbell is a contributing editor for TMCnet and has also written for To read more of Susan’s articles, please visit her columnist page.

Edited by Patrick Barnard
More on Call Center Software »
community comments powered by Disqus

Technology Marketing Corporation

2 Trap Falls Road Suite 106, Shelton, CT 06484 USA
Ph: +1-203-852-6800, 800-243-6002

General comments: [email protected].
Comments about this site: [email protected].


© 2023 Technology Marketing Corporation. All rights reserved | Privacy Policy