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Cut-off Date Approaching for Genesys 'Customer Innovation Awards'

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Cut-off Date Approaching for Genesys 'Customer Innovation Awards'

December 03, 2009
By Patrick Barnard
Group Managing Editor, TMCnet
Wednesday, Dec. 9, is the cut-off date for submissions for Genesys Telecommunications’ annual Customer Innovation Awards, a program designed to recognize the world's most innovative customer service organizations. 

Winners of the annual awards program, which this year launched on Nov. 18, will be honored during next year’s Genesys (News - Alert) G-Force user conference, as well as in special regional events and via press releases or similar announcements.
“Customer service continues to be a top priority for companies,” said Nicolas DeKouchkovsky, president, Genesys, in a release. “The Genesys Customer Innovation Awards has become an excellent showcase of organizations that treat their contact centers as strategic opportunities, linking customer service improvements to overall business success. Customers, partners and employees alike look forward to the customer service-related lessons learned when these innovative companies are showcased at our annual G-Force events. Differentiating on service is how enterprises can retain customers in today's challenging business climate.”
Entries are judged by a panel of 20 top industry analysts from firms such as Ovum, Forrester, Yankee Group, Opus Research, COMMFusion, McGee-Smith Analytics and Frost & Sullivan (News - Alert). Any organization, government agency or educational institution can participate.

Starting Dec. 10 and until the end of the month, Genesys will review each application to determine how closely each nominated organization has come to delivering excellent customer service through the innovative use of technology. A short list of candidates will be contacted to discuss the next steps in the judging process.

A group of eight finalists will be invited to present their customer innovation stories in-person to an independent panel of judges in San Francisco and Europe.  These events will take place during the first quarter of 2010. 

To nominate an organization for the 2010 Genesys Customer Innovation Awards, simply submit a 250-500 word summary outlining how excellent customer service is being delivered through the innovative use of technology in highly dynamic environments. The summary should address the following three questions:

--How has the organization improved the overall customer experience?
--How has the organization used technology innovatively to streamline and optimize customer service?
--How has the organization used technology to leverage contact centers and customer service more strategically?

All nominations should be sent to:
For more information, click here.

Genesys, an Alcatel-Lucent company, made news on TMCnet last month when it was announced that Barcelona City Hall had selected Genesys and Telefonica Spain to develop and implement a SIP-enabled, multi-channel contact center to improve response to citizens' needs.

Patrick Barnard is a senior Web editor for TMCnet, covering call and contact center technologies. He also compiles and regularly contributes to TMCnet e-Newsletters in the areas of robotics, IT, M2M, OCS and customer interaction solutions. To read more of Patrick's articles, please visit his columnist page.

Edited by Patrick Barnard
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