Call Center Software Featured Articles

Quick Request Creates Mobile Application To Increase Customer Satisfaction

By Monica Gleberman
Contributing Writer

Quick Request has been working on a mobile application designed to help companies that deal in hospitality and management to offer better service to their customers.

Currently, Quick Request is a service that allows its customers to use their smartphones to report any problems they are having, ask questions, request services, and/or provide feedback.

Quick Request focuses on areas of the market that rely heavily on customer service and satisfaction. Currently, the company is offering its solutions to the areas of higher education, healthcare, retail, theaters, stadiums, hospitality, property management, building service contractors, and textile rentals.

“We wanted to make it easier for businesses to connect with their customers, so they could increase efficiency, cut costs, and boost customer satisfaction and retention. The more we listened to clients, the more functionality we built into Quick Request,” the company said.

Since developing mobile applications, the market has seen an increase in demand for on-the-go service. Utilizing new cutting edge smartphone technology, Quick Request hopes to improve the relationship between the hospitality industry and its consumers.

“Quick Request is a proven viable solution for the hospitality industry,” said Tim Hunt, the company’s co-founder. “This never before seen technology provides the hospitality industry with an all in one system to boost their customer satisfaction by meeting customers’ needs in real time and resolving issues faster than ever before.”

The new application will have a cloud-based backing and will give real time help to both customers and staff members through a mobile device or tablet. All parities will be able to submit questions, send in feedback, and request various services through the platform, giving both customers and staff a new way to collaborate.

Edited by Blaise McNamee

Call Center Software Home Page