September 28, 2013
Call Center Software Week in Review
By Monica Gleberman
The weekend means relaxation and leisure, so what better way to spend your Saturday that reviewing some of the major call center software stories you might have been to busy to read this past week? Check out the highlights below.
Ascent, a specialist debt collection and recovery law firm and part of Irwin Mitchel, signed a contract with Infinity CCS’s (News - Alert) QA and scorecard software Infinity Quality to help make sure Ascent is remaining compliant, accurate and efficient.
Infinity will be in charge of audit processes and case files, as well as calls. “As far as we know, we’re one of the first companies in our sector to invest in this type of software to continually monitor and improve our processes,” said Niall Gilhooley, CEO at Ascent.
The hope is improving service, while offering customers more deals and services.
While Ascent remains on top of its procedures and compliances, another company revealed it has developed new and creative ways to use call center during downtime.
UsefulTools.com is a website that focuses on small businesses and helps them by giving them some direction. The website, created by Adam Boalt, mainly focuses on offering services that a call center would offer, without the call center. Businesses can pay as little as $150 per month for 100 minutes of call center activity.
Now, while customers get all of the features of a real call center, they have fewer headaches because the service works almost like a prepaid phone. You only pay for what you think you will use for the month. Additionally, Boalt plans include developing a business model to take advantage of other call centers downtime.
Finally, TargetX’s cloud-based CRM system was recently been picked up by four schools as a way to make recruiting new students that much easier. The company focuses on technology and services for schools and higher education.
It’s newest CRM system works in the cloud arena and will help improve the recruiting process while making it easier and much quicker.
"It's exciting to see how many colleges are embracing change and opting for a cloud-based recruiting solution like TargetX's CRM. It bodes well for our student-retention and advancement tools since IT departments are looking for products that greatly improve efficiency, reduce costs and can be expanded across campus. And that’s what they can look forward to with our Enterprise CRM,” said CEO Brian Wm. Niles. “Our success this year has established TargetX as Salesforce's leading higher Ed-partner."
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