Call Center Software Featured Articles

IDC MarketScape Identifies Market Leaders for Business Process Platforms for 2014

By Mandira Srivastava
TMCnet Contributor

IDC (News - Alert), a provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets recent research identifies market leaders for business process platforms while considering complexity and importance of process improvement.

The business process (BP) platforms are product suites or portfolios that support the design and runtime environments for transformational or strategic process change for such initiatives as operational excellence that designs for business people, developers and system admins.

BP platforms are meant to re-engineer customer experience, and growth through the delivery of innovative digital services.

In the current business process management (BPM) research, 10 of 22 offerings were selected to be in this IDC MarketScape: Bizagi, Bosch Software Innovations, EMC, IBM, K2, OpenText, Oracle (News - Alert), Pegasystems, SAP, and TIBCO.

IDC MarketScape named IBM, OpenText, Oracle, Pegasystems and TIBCO as leaders.

This research also offers a category of vendors called "disruptive innovators" that includes vendors and products that demonstrate innovation leadership by pushing the envelope of process automation in ways that broaden adoption and change the types of projects enterprises are able to do.

The disruptive innovators are TIBCO, K2, Bosch Software Innovations, and Bizagi.

BP platforms were aided by the development of a complexity model that defines attributes of simple, mid-level, and sophisticated projects and initiatives.

Maureen Fleming, Vice President of IDC's BPM and Middleware research programs said in a  statement, " In our briefings with vendors, we commonly hear the comment that if competitor X is competing for the same deal as competitor Y, one of them is in the wrong deal.  When an enterprise doesn't quickly understand the difference, they invest too much in the evaluation and run the risk of making a mistake that will cost far more in development and user dissatisfaction. This IDC MarketScape is designed to help enterprises with vendor selection when their process automation projects are moderately to highly sophisticated."

Edited by Maurice Nagle

Call Center Software Home Page