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Amdocs Announces Big Data Analytics Portfolio
Call Center Software Featured Articles
May 29, 2014


Amdocs Announces Big Data Analytics Portfolio


By Mandira Srivastava
TMCnet Contributor

The potential of Big Data analytics is significant: great skills with Big Data analytics can improve sales. Amdocs (News - Alert) offers new capabilities that make it easier than ever for organizations to analyze big data sources.


Amdocs’ new big data analytics capabilities enable the company to become the first end-to-end provider of communications-specific big data solutions encompassing business and operational support systems (B/OSS), network and social media. The new product and service offering includes new big data applications, an enriched, carrier-grade Insight platform and data science as a service (DSaaS).

Amdocs’ portfolio allows service providers to better harness their data assets and improve the customer experience.

The Amdocs’ big data analytics offering includes a comprehensive set of applications that address service providers' business requirements in the areas of network optimization; operational optimization; contextual marketing and customer care and experience.

Amdocs’ Insight Big Data platform caters to new service provider needs, such as ingesting a variety of data via real-time, pre integrated streaming connectors from Amdocs' own systems and a wide range of third party data sources.

Justin van der Lande, head of Analytics Software Strategies at Analysys (News - Alert) Mason, said in a statement, "A successful big data analytics implementation helps service providers meet the challenges of today's competitive markets. Applying deeper and timelier insights not only drives out inefficiencies and costs, but also improves customer experiences to reduce churn. Vendors with a deep understanding of the telecoms domain can better help service providers find, collate, and analyze appropriate data to generate the relevant insights and actions needed for them."

Amdocs’ DSaaS offers value to service providers by performing data discovery health checks and situation specific analytical application development.

As part of Amdocs' technology offering, Amdocs BI and Data Warehousing Services provides a wide range of data management services to prolong the life and effectiveness of the data warehouse.




Edited by Allison Sansone

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