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SmartAction wins Speech Technology Excellence Award

By Rahul Arora
TMCnet Contributor

SmartAction, a provider of Artificial Intelligence voice self-service, recently announced that its Intelligent Voice Automation (IVA) technology has won a 2014 Speech Technology Excellence Award from TMC (News - Alert), a global, integrated media company. The award was presented by CUSTOMER Magazine.

“SmartAction has demonstrated to the editors of CUSTOMER magazine that its product is both innovative and a leader in the speech technology industry. Its IVA solution has proven its superior capabilities and has ultimately improved the bottom line for its customers,” said Rich Tehrani (News - Alert), CEO, TMC.

SmartAction’s IVA solution boasts of many features, which help call centers deliver faster, more accurate self-service. The solution includes a large vocabulary and array of built-in skills and knowledge that are constantly enhanced. Moreover, it is easily trained with relevant, customer-specific information and dynamically adapts to conversation flow in real time. SmartAction’s IVA has short-term memory, which keeps track of prior conversation flow, and long-term memory, which recognizes callers and remembers facts from previous calls.

“We are delighted to receive the Speech Technology Excellence Award,” said Tom Lewis, CEO of SmartAction. “In our fast-paced world, the customer service landscape has become increasingly complex, with callers demanding instant answers and solutions to a variety of problems. Our IVA solution has the ability to understand language and context, and engages callers in natural language conversations. This means customers’ needs are often addressed more quickly easily, and live agents are freed up to handle the more complicated calls.”

In related news, SmartAction recently announced that its Intelligent Voice Automation solution has won the prestigious 2014 M2M Evolution Product of the Year Award from M2M Evolution Magazine, which covers everything involving the machine to machine movement.  All the solutions selected for the M2M Evolution Product of Year Awards reflect the diverse range of innovation driving the machine to machine market today.

Edited by Maurice Nagle

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