October 06, 2014
Hills Machinery Reaping Rich Benefits with AVOXI's Smart Queue
By Rahul Arora
Hills Machinery, a construction equipment company, recently announced that it is reaping rich benefits from AVOXI's call center solution, Smart Queue. The unified office system has helped the company to promptly respond to customer’s queries irrespective of the location of their offices. Hills Machinery has several locations in North Carolina including Greenville, Raleigh and Charlotte and two locations in South Carolina, Columbia and Charleston.
Smart Queue is built on open-source technology and provides the same features and functionality as proprietary call center platforms – at a fraction of the cost. The solution is scalable, enabling clients to quickly and cost-effectively add new users to their system and increase their productivity by providing easy access to all features and capabilities. The solution comes with 24X7 technical support from AVOXI.
"Their recent switch to Smart Queue gave them the capability to effectively manage and transfer calls to and from each of their five locations,” said David Wise, AVOXI's CEO and founder, in a statement. “Not only does this help manage their workforce, it allows them to focus on their customer."
In related news, Biztec Consulting recently migrated clients to AVOXI Core. The company is stated to be one of AVOXI's first channel partners to make such a large migration to the AVOXI Core, which is an enhanced hosted PBX (News - Alert) solution that allows businesses to handle end-user settings easily and also instruct users on how to handle their own settings. It also gives the mobile work force greater flexibility and accessibility from anywhere.
Hosted PBX eliminates maintenance and hardware costs and delivers various features that enable organizations a way to efficiently manage communications within its premises and also with customers that have AVOXI Core. Hosted PBX customers also receive support and service 24/7 from trained data networking and voice quality experts.
Edited by Maurice Nagle