TMCnet - World's Largest Communications and Technology Community



PlantCML Provides CAD Solution for Neshoba County Emergency Call Center
Call Center Software Featured Articles
August 18, 2009

PlantCML Provides CAD Solution for Neshoba County Emergency Call Center

By Shamila Janakiraman
TMCnet Contributor

PlantCML, an EADS (News - Alert) North America company and communications integration provider COMSOUTH announced the public safety emergency call center upgrade of Neshoba County with the PlantCML Computer-Aided Dispatch solution, ORION ARIES.

The ORION ARIES computer-aided dispatch solution is a map-centric application which delivers incident data directly to the desktop. It allows call takers to track every resource, view premise history and access supplemental information like unit recommendations, SOPs and HAZMAT instructions. Information will be available on-demand which enhances operator performance and response capabilities.
Duplicate call detection, multiple incident display and browser-based reporting are features included in the ORION ARIES. Its multi-tier architecture integrates third-party software like ESRI (News - Alert)-based shape files. The ORION ARIES can be deployed along with PlantCML VESTA systems which reduce support costs and do not require any additional equipment.
“When it came time to upgrade our CAD system to a solution that can grow with us, a decision was made to again team up with PlantCML and COMSOUTH,” said Jeff Mayo, 9-1-1 director, Neshoba County Emergency Management Agency.
Mayo continued, “The partnership between these two companies enabled us to implement a state-of-the-art CAD solution that is operating exceptionally well with VESTA Pallas. Both companies provided a premier integrated dispatch and call processing solution for our call center with the features and capabilities needed to ensure we are able to focus on our most important task of providing help as efficiently and effectively as possible to those in need.”
NEMA is the main emergency call center for Philadelphia, Mississippi and some other areas of Neshoba County and it operates three call taker positions to cater to 30,000 citizens of the county. NEMA can handle administrative and emergency calls and can dispatch first responders to natural, man-made and technological disasters including weather emergencies. The center is the dispatch and coordinating center for 17 agencies and departments, said official sources.
Neshoba County serves as an example to show how an emergency call center can improve their call processing and mapping solutions to serve their community in a better way. It will be employing a next-generational map-based solution to leverage existing and future GIS capabilities with advanced notification functionality. This may be a model for other call centers which are also desirous of protecting life and property.
COMSOUTH is a Motorola (News - Alert) Service Center and includes trained staff of experienced service professionals. It uses latest test equipment and also stores a wide range of factory industrial parts. The installation team can perform mobile, fixed equipment, console, bus, crane and antenna tower installations, said company officials.

Follow ITEXPO (News - Alert) on Twitter:

Shamila Janakiraman is a contributing editor for TMCnet. To read more of Shamila’s articles, please visit her columnist page.

Edited by Jessica Kostek

Call Center Software Home Page

Technology Marketing Corporation

2 Trap Falls Road Suite 106, Shelton, CT 06484 USA
Ph: +1-203-852-6800, 800-243-6002

General comments: [email protected].
Comments about this site: [email protected].


© 2023 Technology Marketing Corporation. All rights reserved | Privacy Policy