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ILinc Wins Salesforce.com App Award
Call Center Software Featured Articles
October 26, 2009


ILinc Wins Salesforce.com App Award


By David Sims
TMCnet Contributing Editor

ILinc, a company that sells Web and video conferencing software and services, has reportedly announced that iLinc for Salesforce had been named the “App of the Week” by Salesforce.com (News - Alert).

 
This is a designation given to a Software-as-a-Service application that integrates with the Salesforce CRM platform.
 
The software vendor said that iLinc for Salesforce app integrate Webinar data with existing Salesforce CRM data, with the ability to launch virtual meetings directly from Salesforce lead and contact records was also a key feature.

James M. Powers, Jr., president and CEO of iLinc, described the product as combining a Web conferencing platform with real-time data management, letting companies deliver "high-impact Webinars, sales demos and product training sessions while keeping the sales and customer support teams informed.”

The idea behind this, company officials say, is that by moving Webinars and online training sessions to the iLinc platform, customers get to integrate two business systems as well as "the visibility into online event intelligence that they need." 

Built using the Force.com platform, as well as the native Apex (News - Alert) and Visual Force languages, iLinc for Salesforce is available for test drive and deployment on the AppExchange.

Last month, ILinc received a patent from the United States Patent and Trademark Office for its iLinc Green Meter&trade. 
 
The patent, according to company officials, includes "the application, algorithms and processes embedded within the core iLinc technology that tracks the dollars saved and greenhouse emissions avoided when customers use iLinc Web conferencing for meetings, events and training sessions rather than traveling by car, train or airplane."

Powers said the tool was designed to provide customers "tangible evidence of the economic and environmental savings that they have accrued using our Web conferencing products while avoiding the headaches and productivity losses of travel." 


David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Amy Tierney

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