March 22, 2010
Datatech SmartSoft Enables Real-time Address Verification for Call Centers
By Anuradha Shukla
Datatech SmartSoft has launched AccuMail Verify, a valuable new software product that provides real-time address validation.
Based on its award-winning AccuMail address correction engine, AccuMail Verify utilizes powerful address targeting technology that allows the user to drill down through possible address options as an address is entered.
As a result companies can quickly validate postal addresses during data entry because the user arrives at the complete, validated address in as few as 9 to 14 keystrokes.
Datatech SmartSoft is offering 90-day free trials of the AccuMail Verify software for a limited time.
Companies can easily integrate AccuMail into native applications, and it works seamlessly within CRM applications, call center software, shipping and fulfillment systems, office applications and more.
AccuMail Verify can also create an ‘address quality firewall’ for any organization that captures customer address data. The newly released solution is CASS Certified for accuracy by the Postal Service, and thus each address is checked for accuracy against the USPS (News - Alert) national address database.
Michael Shroyer, president of Datatech SmartSoft noted AccuMail Verify to be a powerful tool for any enterprise that relies on the quality of its customer data.
Datatech SmartSoft’s customers are guaranteeing the quality of the data that is entering their organization, and they are also capturing that data more efficiently, with fewer keystrokes.
“In a Call Center environment, such keystroke savings translate into cost-savings, with shorter call handling times freeing agents up to take more calls, and leading to greater levels of customer satisfaction with the call process.”
Datatech SmartSoft has been creating innovative software solutions since 1995 and they provide desktop and enterprise-level solutions for postal address correction, postal discounts, and print workflow management.
The company was in news last month for demonstrating new enhancements for PressWise, its Print Workflow Software.
Anuradha Shukla is a contributing editor for TMCnet. To read more of Anuradha’s article, please visit her columnist page.
Edited by Kelly McGuire