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Global Connect Bolsters Security and Compliance for Call Centers

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Global Connect Bolsters Security and Compliance for Call Centers

September 09, 2008
By Anil Sharma
TMCnet Contributor
Global Connect (News - Alert) reportedly has added features to its system that offer clients enhanced security and compliance with federal, state and local calling regulations and restrictions.

These features, as well as the company’s renewal of its SysTrust certification, assure clients that the data they use for Global Connect messaging campaigns is secure, and that campaigns they conduct using the service comply with applicable regulations.
“A fast messaging system is not valuable if the clients’ data is compromised, or if their campaigns do not comply with calling restrictions,” said Craig Bird, chief executive officer of Global Connect. “As a result, we are continually examining and improving controls to ensure the reliability, security and compliance of the Global Connect system.”
The compliance features available to clients of Global Connect now include Time Zone, a Global Connect system that allows clients to account for time differences within their lists of contacts. As a result, clients can easily comply with local, state and federal calling restrictions when conducting voice-messaging campaigns by calling at the appropriate time of day.
Another feature is “Call Scrubbing.” From removing contacts on the “Do Not Call” list to ensuring automatically that contacts are contacted only as often as their local or state regulations allow, Global Connect makes it easy for clients to comply with all applicable call restrictions.
Global Connect has also renewed its SysTrust certification and once again earned the SysTrust seal sponsored by the American Institute of Certified Public Accountants. The company’s data centers in both the United States and Canada were reviewed and certified.
The SysTrust seal attests that Global Connect’s systems and practices have been verified to be operating reliably with regard to information security, availability, processing integrity, and confidentiality.
Global Connect helps businesses throughout the United States and Canada deliver personalized voice messages quickly and cost-effectively.
Founded in 2002, Global Connect is a privately held company with corporate offices in Mays Landing, New Jersey, regional sales and service offices located throughout the United States, and a data center in Toronto.
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Anil Sharma is a contributing editor for TMCnet. To read more of Anil's articles, please visit his columnist page.

Edited by Michael Dinan
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