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Braxtel Introduces SIP Based Solution for Contact Centers

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Braxtel Introduces SIP Based Solution for Contact Centers

March 09, 2010
By Anuradha Shukla
TMCnet Contributor
Contact Q, the new open source contact center system from Braxtel Communications, is set for a global release on April, 1 2010.
The company has decided to offer the initial version as totally free and will make it available for download at the company’s Users will be able to enjoy free access to the product's source code as well as daily updates of an easy to install appliance.

Nottinghamshire-based Contact Q has announced the release date of their new open source contact center solution, Contact Q. Once available for commercial use, this product will deliver a range of distinct benefits to both channel partners and end user customers.
According to a release, users will leverage a range of features including IVR, ACD, Call recording, and CTI (News - Alert) with comprehensive management reporting delivered into the SMB space. They will also get to use a Linux based product featuring a total browser based interface and simple configuration.
Contact Q is a totally SIP based solution that has the ability to integrate into any IP based PBX (News - Alert) or legacy telephone system via TDM gateways. Moreover, it can be totally hosted without loss of feature set or changes in configuration.
This solution was built on the experience gained from developing Braxtel’s established offering, the Fluency Communications Suite. The company not only delivers the contact centre software but also specializes in delivering installation and support services to its business partners all across the globe.
The company is waiting for the release of its solution Contact Q, according to Nick Thwaites, CEO of Braxtel Communications. He also noted the emerging trend in the United Kingdom and the United States wherein the government of both the nations are encouraging the open source adoption as it massively reduces the bill to the tax payer for public sector offices to increase efficiency and yet reduce costs.
“Open Source is the buzz word right now and indeed if you look at where its being adopted its is far reaching, from CRM software to SIP Stacks and complete telephony packages but in reality it is more about value for money and in our current economic climate with the existing threat from new economies in the far east Open Source is a strong weapon in helping U.K. companies stay competitive and grow margins,” Thwaites said.

Anuradha Shukla is a contributing editor for TMCnet. To read more of Anuradha’s article, please visit her columnist page.

Edited by Kelly McGuire
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