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February 07, 2011

P.E.I. to Centralize 911 Services Centers

By Rajani Baburajan, TMCnet Contributor

Prince Edward Island  (PEI) announced that its three 911 centers will be amalgamated into one privately operated center in Charlottetown. The government signed a contract with Medacom Atlantic for the provision of a centralized 911 Public Safety Answering Point Service for Prince Edward Island, according to Doug Currie, minister for Public Safety.

Medacom Atlantic is a subsidiary of Medavie EMS, which operates Island EMS. Island EMS has been operating the ground ambulance service in Prince Edward Island since April 2006.

The proposed amalgamation will eliminate a step for people calling 911 in an emergency and will provide an efficient and streamlined emergency response 911 service.

All rural fire services, Island EMS, Kensington Police Services and Borden-Carleton Police Services have opted to also be dispatched from this center. The centralized 911 service center is expected to be operational this spring, company officials said.

A centralized 911 call answer/transfer service will enable the emergency service providers to respond to an incident faster, and will remove duplicate steps for the caller. Islanders and visitors, who are dialing 911 in a stressful situation, will only have to give details about the emergency to one call-taker before being assured that help is on the way.

The centralized location will also serve as a dispatch center for all of the province's paramedics, rural fire departments and police in Borden-Carleton and Kensington.

The center will not include dispatch 911 services for emergency calls for Summerside and Charlottetown police and fire, or the RCMP. Those calls will still be transferred to Summerside and Charlottetown centers for dispatch, according to government officials.

In other industry news, TMCnet staffers at ITEXPO East 2011 in Miami were abuzz about 911 Enable’s (News - Alert) emergency 911 services, which are offered to hosted PBX service providers, SIP trunking service providers, resident voice service providers, telematics service providers and relay centers.

The Montreal-based company highlighted its services, which includes call routing service, automated phone tracking appliance and security desk notification system. Since 2005, 911 Enable (News - Alert) has been delivering products and services focused on IP telephony. Currently, the company routes more than 15,000 9-1-1 calls each month and works with more than 1000 organizations across the United States and Canada.

Our TMCnet reporters in Miami blogged yesterday that the company can get new customers up and running on its emergency 911 services within 24 to 48 hours of the contract being signed. And, unlike some competitors, 911 Enable’s database is nationwide and has uses the same format/interface regardless of the state in which it’s used.

Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.

Edited by Jaclyn Allard

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