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Live Answering Service Provider Lessens Costs, Increases Customer Satisfaction


TMCnews Featured Article

November 16, 2009

Live Answering Service Provider Lessens Costs, Increases Customer Satisfaction

By Kelly McGuire, TMCnet Editor

Faced with budget cuts that often follow reported losses in this prolonged economic recession, many companies are seeking creative ways to scale back on costs as a way to manage finances.
However, while doing that, companies still need to deliver on their promises to ensure customers are satisfied with their products and services – an effort that shifts decision-makers’ focus to in-house operations.
With a cost-effective answering service, such as ReceptionHQ’s “ReceptionistPlus,” organizations find a communications solution that’s not only financially sound, but convenient and productive.
What sets ReceptionHQ’s answering service apart from its competitors is a live phone answering service feature that caters to individuals who enjoy hearing a real “hello” when they place a call.
“Most people are definitely turned off when they dial a business number only to have an automated voice that comes on the line with a repetitious voice and message,” ReceptionHQ officials said. “Most of us want to talk to a live person when we call.”

The company’s live phone answering services can cut down on the number of employees required to communicate with customers, since ReceptionHQ’s trained professionals answer a company’s calls, direct them to the right employee and save on added costs that companies accrue by hiring multiple in-house employees to do the job.
According to company officials, organizations can cut costs that can boost profit margin simply by outsourcing work to a separate company, in this case ReceptionHQ. “There are considerable benefits to hiring live phone answering services,” company officials added.
When a caller connects to a live phone agent, they tend to feel more at ease. Talking to a human being can be less stressful and aggravating, as well as confusing. Questions or issues go unanswered when trying to navigate through an automated system and customers can be left frustrated with the lack of service provided.
The lack of personal connection with a company can deter a customer from wanting to continue business, which will only diminish a company’s credibility.
“Any business will profit by effectively using live phone answering services,” ReceptionHQ officials said. “Customers will want to deal with these businesses knowing that they have had a positive communication experience with the business.”

Kelly McGuire is a TMCnet Web editor, covering CRM and workforce technologies, and anchor of its daily TMC Newsroom video broadcast. Kelly also writes about eco-friendly "green" technologies and smart grids, compiling TMCnet's weekly e-Newsletters on those topics, as well as the cable industry. To read more of Kelly's articles, please visit her columnist page.

Edited by Kelly McGuire

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