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E-Billing: Good For You and Your Customers


TMCnews Featured Article

June 23, 2009

E-Billing: Good For You and Your Customers

By Stefania Viscusi, Assignment Desk Editor

While keeping customers happy in this down economy has emerged as an even more critical focus for many businesses, it's also important to focus on business needs. Finding a balance between those two, especially when it comes to increased efficiencies and cost savings, can yield wiser choices and differentiate one company from another.

Electronic billing systems are increasing in popularity, mainly because they satisfy both customers' and businesses' needs. Not only does eBilling cut down on the cost to print and send paper bills, but it also provides customers with a more intelligent way to understand and interact with billing statements.
There is no shortage of eBilling solutions on the market, and they offer a wide range of functionality, from Internet access to a bill, to more in-depth analysis and reporting of bills.
Making the right choice for your business and customers means understanding what each offering provides and what your businesses and customers need.
The most basic eBilling solution – an online version of bills – is one critical element to meet the needs of today’s customers.
Taking this a step further and offering customers a more compelling service such as a solution that allows your customers to drill down into specifics of their bills.
To uncover which solution a particular company will benefit from the most, it’s important to go right to the customers and survey them on their needs and expectations. By finding out what they’d like and comparing that with business needs, it’s possible to improve customer churn rates and save on operational expenses.
CTI Group’s eBilling software solutions help businesses save money and offer better services to their customers.
Companies choosing their electronic billing suite of products can utilize Dynamic Reports, an electronic billing and invoice solution or Analysis, an online reporting tool that analyzes eBilling information to provide the most helpful and customized reports possible.
For more, check out the Billing channel on TMCnet.

Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.

Edited by Michael Dinan

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