Interfacing, a provider of business process management (BPM) tools, hosted an event to showcase the advantages of a BPM software solution in support of an Information Technology Infrastructure Library (ITIL) initiative.
At the event, Stay Technologies announced the launch of Lean ITSM Toolkit, a pre-packaged framework built into Interfacing’s BPM software, the Enterprise Process Center (EPC).
Stay Technologies presented a real client application of Interfacing’s EPC software and the Lean Toolkit, whereby the model proved to reduce the cost and time to implement ITSMF processes by up to 50 percent.
Interfacing and Stay’s presentations ensured an understanding of the key interactions for benefiting from BPM software and ITIL best practices. The demonstration focused on the complex, reciprocal relationships between processes, products (technology), and people, the company said.
The presentations have looked at how the Toolkit lowers the risk of failure, increases and accelerates benefits, and guarantees a business-focused and relevant approach to improving the IT Service Management discipline within an organization. Interfacing’s EPC software allows enterprises to visualize and assign individual responsibility to the tasks.
According to the company, the synergy between Interfacing’s BPM methodology and the ITIL framework is clear. Both are maintaining a strong focus on the customer.
“Interfacing's methods facilitate the advancement of corporate-level strategies – supporting value-stream mapping and the underlying business processes – while ITIL’s systematic approach to the management of IT services allows firms to streamline IT processes and improve knowledge management, productivity, and customer satisfaction,” said Yves St-Arnaud, president of Stay Technologies, in a statement.
“The partnership between Interfacing and Stay Technologies has resulted in a unique offering based on the fusion of Stay’s ITIL and ITSM expertise and Interfacing’s comprehensive BPM solution,” said Meir Levi, CEO, Interfacing, in a statement.
According to Levi, EPC allows users to develop clear requirements and facilitates the standardization, communication, and even automation of processes, responsibilities, controls, rules, and policies required to coordinate and improve an IT department’s mandates and initiatives.Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.
Edited by Erin Monda