Today, more and more businesses are making the move to new phone systems that save on costs and increase productivity. While the benefits of Voice over IP technology and other innovative features included with today’s phone system offerings are appealing, the initial step of choosing and then installing the phone system, can be cumbersome if businesses don’t carefully consider all their options or install the phone system correctly.
According to a recent VendorGuru.com article, “Buy & Use Telecommunications / Phone Equipment / VOIP / & New Phone Services,” there are certain steps that communications experts advise following in order to have a successful business phone implementation.
First, the article notes that help from an independent phone service consultant can go a long way in helping companies to make the best decision when it comes to meeting all of their needs. A well informed specialist in different phone system offerings will help the company to understand the bigger picture of the installation and focus on the features that will be most important when the phone system is up and running.
Another very important decision that must be made early on in the process is choosing a hosted or on-premise phone system. For some companies, a hosted phone system may make more sense because it requires less up front investment, doesn’t take up space at the operations and technical issues are taken care of by the provider. For other companies, the article notes, it may make more sense to go with an on-site installation if they have a “firm physical presence” and stable workforce.
Once the initial choices are made, a timetable for when the phone system will be ready to use should be set in place so that there is no rushing or room for error or missed cost savings. Setting aside time for testing of a new business phone system and training for users can be the difference between failure and success.
Also, to identify any early warning signs or changes that may need to be made, the article notes that company’s may want to consider running a pilot project with the new phone system in just one department or team. In addition, during this planning phase, businesses should put a disaster response plan in place should a power outage or other situation arise.
Finally, once a business phone system has been installed and is in use throughout the company, it is important that leaders continue to track and get feedback from users and improve the system or other glitches so that operations continue running smoothly.
Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.
Edited by Stefania Viscusi