ISI Telemanagement Solutions Shows Voice Providers How to Optimize Networks
May 29, 2014
By Miguel Leiva-Gomez
When we make phone calls, we think our carriers have it all figured out. But, just as in any other system, there are inefficiencies that may need to be corrected, some more complicated than others. In this imperfect world, there are times when even the most experienced carriers have to learn a couple of pointers from other companies with more expertise.
ISI Telemanagement Solutions (News - Alert), a provider of solutions that the telecommunications industry uses on a daily basis, launched a report this week detailing how voice network operators can manage and optimize their networks more efficiently. The guide targets companies around the world that would like to better use the tools that they have to improve service quality and reap more benefits from such improvement.
Most companies are completely or partially oblivious to the fact that they could do much, much better. This is mostly because of a lack of experience using high-tech tools that could help them better identify the issues troubling their customers and resolve them before they switch over to other carriers.
Dan Mueller, vice president of Infortel Select Products for ISI Telemanagement Solutions said this about the big picture of carrier issues, “We continue to see organizations struggle with properly managing their voice networks. It is much easier to manage data networks. Voice networks are much trickier, and require specific applications to accurately assess network requirements to support organizational needs.”
There are still many companies looking to switch over to SIP and VoIP-based networks. ISI Telemanagement Solutions' guide provides details demonstrating the best ways that enterprises can do so.
Among many things, the guide also provides references to a set of tools that carriers can use to make network management much easier. The solutions give carriers a way to analyze network traffic, audit their architecture, and manage networks through call reporting.
Edited by Stefania Viscusi