Call Accounting Featured Article

Reduce Operational Costs with Call Accounting Solutions

  By Alicia Young, Web Editor

You’ve most likely heard the saying that money makes the world go round. It might be a tad bit cynical, but it’s also true in a way. Businesses need money in order to keep operations going and, therefore, saving money whenever possible is pretty high up on most organizations’ priority lists. One way for companies to effectively manage their money is through call accounting solutions. Let’s take a look at some of the ways call accounting can be used to properly manage money.

Cost reduction. Call accounting solutions are designed to focus on providing proper reporting for the raw data that is collected from telecom resources. These reports can be used to help companies make proper business decisions that will allow them to save money. ISI Telemanagement explains how call accounting can be used for this purpose as follows:

• Tracking and analysis of telephone usage back to responsible employees and departments will reduce variable usage costs
  • Abuse Reduction
  • Indentify mis-use to coach users to be more efficient
• Identify unused and under-used extensions
• Trunk analysis – right-size trunk facilities to eliminate excess
• Traffic analysis – provides metrics to negotiate on correct services
• Telecom Profit Optimizer (Audit Services) – identify and eliminate excess, incorrect or unnecessary carrier billing with possible credits on prior months

Cost allocation. Call accounting can also be used to identify which telecom costs should be billed to which franchise, department, or employee. Through Extension Summary and Organizational Detail Reports, companies can review listings of each call made or received by employees and departments. These reports include information such as dates, times, durations, trunk facilities used, call costs, digits dialed and destinations. By reviewing these details, organizations can determine call costs and use those findings to better allocate money. If money is being used wisely, less will be wasted, and that’s an overall win for any company.