Call Accounting Featured Article

Call Accounting Software Means Big Savings

  By Alicia Young, Web Editor

Telecommunications are necessary for the success of any company. However, the technology can also become very expensive to have in place, with some companies spending an exorbitant amount of money on it every month. To make matters worse, managing telephone bills is often an overlooked area in many companies, meaning that some organizations are regularly losing revenue every month. Inaccurate call slips and poor record keeping eventually add up to heavy losses in revenue.

One of the reasons tracking calls is often overlooked by businesses is because it’s very labor intensive. Without any tech in place, employees can only manually record calls and then match each call to the phone bill before manually posting them to the office billing system.

However, call accounting software can alleviate the tediousness of recording calls manually. Call accounting allows organizations to record, organize and analyze all telephone activity. That includes all incoming, outgoing, local long distance and international calls, making it the perfect option for companies of all sizes. Most systems can even provide information such as date and time of the call, telephone number dialed, city and state, length and cost of the call and the user/extension making the call.

The automatic gathering of this information not only relieves employees of these tasks, but also gives management the ability to easily generate reports on demand. Additionally, by analyzing the information, everyone can gain a better understanding of how exactly the telephone systems are being used. Are employees using the phones for work business only, or are they making personal calls as well?

Generally speaking, in life knowledge is power. Call accounting allows managers to keep tabs on their phone systems to see what’s actually happening in the office. If phones are not being used appropriately, the problem can be addressed. And if phones are being used for some purposes more than others, then managers can make the necessary adjustments to charges.