Everyone likes a summer sale, don’t they? And now, for call center information aficionados, Benchmark Portal -- the call center certification provider -- has announced its Summer Industry Report sale.
The sale runs from now through August 31, offering all 12-key performance indicator (KPI) industry reports for just $499; all 22-key performance indicator (KPI) industry reports for just $999; and all worldwide industry reports for just $1199.
Generally available for $1500, the 22-KPI industry Benchmark reports, which are reduced to just $999, contain information drawn from BenchmarkPortal's (News - Alert) benchmarking survey, the In-Depth Reality Check.
Apart from analysis, the 22-KPI industry Benchmark reports provide: various tables of industry averages and best of industry averages, for an extensive array of call center efficiency and effectiveness key performance metrics; many graphic illustrations highlighting important key performance indicators, along with findings and interpretations; and a glossary of standard contact center and benchmark terms, with definitions and related computational formulas.
The 12-KPI industry Benchmark reports include a limited number of metrics, derived from the company’s entry-level benchmarking survey, RealityCheck.
Available at $599, the 12-KPI industry Benchmark reports like the 22-KPI industry Benchmark reports, not only contain analysis, but also provide tables of industry averages and best of industry averages, various graphic illustrations, a glossary of standard contact center and benchmark terms, and more. It’s available for just $499.
The regular price of Worldwide Industry Reports is $1,500. But Benchmark Portal is offering it for $1,199 for this sale. These reports contain contact center data derived out for three global regions – The Americas, EMEA (Europe, Middle East, Africa), and Asia-Pacific.
With the help of these reports, call center workers and decision-makers can learn about sustainable strategies; recognize the factors that drive the market; identify new opportunities and new methodologies of production and capitalize on them; recognize signs of change or significant shifts in industry trends and thinking, and know how to respond in a timely manner; stay up-to-date about industry information and trends and in all aspects; and more.
According to Benchmark Portal, it currently offers these reports plus special reports upon request, updated on an annual basis. Its call center certification process compares an organization’s operational metrics to those of its competitors using the colossal database of call center metrics.
In addition, Benchmark Portal also offers the iBenchmark tool that automates the process of benchmarking, transforming a valuable but time-consuming manual process into an automated, user-friendly service that allows managers to monitor performance on a monthly basis.
Edited by Rory J. Thompson