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Interactive Call Center Furniture Configuration Help Concept Become Reality

TMCnews Featured Article


December 01, 2010

Interactive Call Center Furniture Configuration Help Concept Become Reality

By Chris DiMarco, TMCnet Managing Editor


Call center furniture configurations need to utilize every inch of space available, but it can sometime be difficult to conceptualize just how the call center will look after a redesign. With this in mind Call center furniture provider Interior Concepts offers several interactive solutions that will help a customer understand what they’re getting before the building process begins.


Among the options offered, Interior Concepts can give office fly throws by video and has layout software designed to maximize a customer’s space. The virtual tours page has over a dozen preconfigured call center layouts for customer to view. The idea center gives 360 degree views of interior concepts most popular furniture modules and allows customers to configure a work space virtually. By logging in returning visitors can find the office spaces that they’ve previously configured and modify them according to updated needs.

Interior Concepts | Call Center Furniture from Interior Concepts on Vimeo.

 

Following floor plans that make best use of the space but keep the comfort of your agent in mind will offer a significant ROI. Agents who are unable to operate comfortably as they take or make calls, gather information, assist customers, sell products, etc. are not likely to perform at their best. When designing the call center, furniture that is designed to drive productivity and efficiency in an ergonomic environment should be the priority. With these innovative interactive design features interior concepts insures this will happen.

Because reconfiguring a call center is nearly impossible one it has been implemented, making sure your getting everything you need is critical during the planning process. With the interactive solutions offered by interior concepts call center furniture customers remove the second guessing and cut right to the implementation.


Chris DiMarco is a Web Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page.

Edited by Chris DiMarco








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