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Call Center Furniture: How to Pick the Right Colors

TMCnews Featured Article

September 02, 2008

Call Center Furniture: How to Pick the Right Colors

By Stefania Viscusi, Assignment Desk Editor

When it comes time to purchase call center furniture a key element in the initial phase of the process is choosing colors. While this can be a very fun and easy part of the purchasing process, it can also become the most stressful part for the design challenged.

In the call center furniture setup, color is a vital decision for agent workstations where heavy use and wear and tear come into affect. For this reason, proper color and fabric is a must.
Trends in today's call center furniture design set-up include darker walnut woodgrains over the once popular maple wood grain, and to help dress up reception or other administrative areas, it is becoming popular to use decorative acrylic panels with natural elements like grass of leaves.
Working with an experienced call center furniture provider like Interior Concepts can ensure customers make the right decisions and choose solutions that are not only aesthetically pleasing but that have proven efficient over time.
For example, when selecting a fabric for the panel inserts above the work surface, a darker colored fabric may be the best solution according to Interior Concepts. This darker patterned fabric will hide ink marks, spills, and dirt better than a lighter fabric color selection. 
Also, when it comes to panels on agent stations, especially lower panels where kicking and footmarks can occur, selecting a melamine material of a vertical grade laminate works very well because it is easy to maintain and can be cleaned with most non-abrasive household cleaning solutions.
Another obstacle with call center furniture design is choosing colors that match the call center. While most may think that sticking with one color, like gray for example, will match best, this selection can actually make the set-up look dull. Instead, Interior Concepts suggests using a color card that places color selections into families and helps decision makers find options that work together nicely.
For more, be sure to check out the Call Center Furniture channel on TMCnet.

Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.

Edited by Stefania Viscusi

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